Project Officer Ras Al Khaimah – United Arab Emirates Full-time

Stirling Campus is hiring a Project Officer Ras Al Khaimah – United Arab Emirates in Ras Al-Khaimah. This is a full-time position.

The University of Stirling needs a Project Officer to support its Programme Management Office. This full time role involves providing project and administrative support to the PMO and to strategic projects. You will contribute to multiple projects at any given time. You will also help develop and maintain project management templates, tools, and the wider methodology. In addition, you will support the PMO SharePoint Hub. You will help build project management skills across the Information Services team. If you hold a degree in a relevant discipline or equivalent qualification, this role suits you. A formal project management certification such as PRINCE2 Foundation or APM PFQ is required, or willingness to achieve it.

Key Responsibilities for Project Officer Ras Al Khaimah

• Provide project management support to IS colleagues assigned to projects

• Undertake aspects of project management for small projects through the full lifecycle

• Ensure completion and maintenance of detailed project documentation for each stage

• Maintain documents such as the PID, project plan, reports, and closure evaluations

• Coordinate refinement of project management arrangements and share lessons learned

• Develop project timelines, manage budgets, and oversee progress

• Regularly report on milestone progress and budget status

• Coordinate project close out activities with support from the project manager

• Provide informal training on IS project methodology to individuals or small teams

• Manage the PMO mailbox and triage support enquiries

• Escalate complex issues when needed

• Lead administration of the PMO SharePoint Hub

• Keep all documentation and data up to date with proper version control

• Maintain PMO project lists for requested, pipeline, active, and archived projects

• Support Project Managers in delivering workshops and engagement activities

• Assist in requirements gathering using techniques such as workshops, interviews, and process mapping

• Identify issues, propose solutions, and demonstrate agility in response to challenges

• Support PMO performance management including monitoring service level agreements

• Collate and record performance data and management information

• Compile data into project reports

• Coordinate PMO governance meetings including project boards and IS Programme Board

• Schedule meetings, prepare documentation, keep records, and follow up on actions

• Support procurement activity and contract reviews

• Document business analysis and user requirement workshops

Qualifications

• Degree in a relevant discipline or equivalent qualification

• Formal project or programme management certification such as PRINCE2 Foundation, P3O Foundation, or APM PFQ, or willingness to achieve it

• Experience in a busy work environment with ability to work under pressure

• Experience supporting and documenting a PMO or similar business area

• Experience scheduling and coordinating project boards and governance activities

• Demonstrable experience writing user support materials and project documents

• Excellent understanding of MS Project, SharePoint, O365, and related tools

• Experience capturing and managing data with high precision

• Customer oriented approach to service design and delivery

• Highly organised with ability to work calmly and systematically

• Excellent communication skills for a wide range of stakeholders

• Ability to investigate, gather, collate, and analyse information

• Digitally adept and inquisitive about new technologies

Desirable Criteria

• ITIL certification

• Customer service certification

• Knowledge of project management methods and experience managing small projects

• Experience working with ITIL and Customer Service Excellence standards

• Experience in performance management and continuous service improvement

• Experience training others in project management

• Experience in the higher education sector