Call Centre Agent Emirati Talent at King’s College Hospital London UAE Dubai Full-time

is hiring a Call Centre Agent Emirati Talent at King’s College Hospital London UAE Dubai in Dubai, UAE. This is a full-time position.

Are you an Emirati professional with excellent communication skills seeking a call centre agent position in Dubai’s healthcare sector? King’s College Hospital London UAE is recruiting a Call Centre Agent through its Emirati Talent program to join the patient services team. This role offers a unique opportunity to be the first point of contact for patients while working in one of the most respected hospitals in the region. Furthermore, this position provides a strong foundation for building a long-term career in healthcare customer service and patient relations.

Role of a Call Centre Agent at King’s College Hospital

As a Call Centre Agent at King’s College Hospital London UAE, you will manage inbound and outbound patient calls with professionalism and empathy. Your primary responsibilities include scheduling appointments, answering patient inquiries about hospital services, and providing accurate information to callers in a timely manner. Additionally, you will coordinate with clinical departments to confirm availability, manage follow-up reminders, and ensure seamless communication between patients and healthcare providers. This role requires a friendly and patient-focused attitude combined with strong multitasking abilities. Consequently, your performance will directly influence patient satisfaction scores and the hospital’s reputation for excellent service delivery across all communication channels.

Key Responsibilities and Duties

• Handle a high volume of inbound patient calls professionally, providing accurate information about hospital services, specialist availability, and appointment scheduling procedures
• Schedule, reschedule, and cancel patient appointments using the hospital’s booking system while ensuring optimal utilization of clinic time slots and physician schedules
• Respond to patient inquiries via telephone, email, and other communication channels regarding services, insurance coverage, location directions, and general hospital information
• Coordinate with clinical departments and reception teams to manage patient flow, verify appointment details, and communicate any schedule changes or cancellations promptly
• Document all patient interactions accurately in the customer relationship management system, maintaining detailed records of inquiries, complaints, and resolutions
• Follow up with patients regarding upcoming appointments, test results collection, and post-visit surveys to enhance continuity of care and patient engagement
• Escalate complex inquiries, complaints, or urgent medical concerns to appropriate supervisors or clinical teams following established protocols and guidelines
• Meet individual and team performance targets for call handling time, first-call resolution, patient satisfaction, and service quality metrics consistently

Qualifications and Education Requirements

• High School Diploma required; Diploma or Bachelor’s degree in Business Administration, Communications, or Healthcare Management is preferred
• Must be a UAE National with valid Emirates ID and documentation as required under the Emiratisation program for service sector positions
• Minimum of 1 to 2 years of experience in a call centre, customer service, or front desk role, preferably within healthcare or hospitality industries
• Fluent in both English and Arabic with excellent verbal communication skills, clear pronunciation, and professional telephone etiquette
• Proficiency in using computer systems including Microsoft Office Suite, CRM software, and hospital appointment scheduling platforms
• Typing speed of at least 30 words per minute with accuracy for efficient data entry during patient calls and documentation tasks
• Knowledge of basic medical terminology and healthcare services is an advantage that will support effective patient communication
• Willingness to work flexible hours including rotating shifts and weekends to ensure continuous call centre coverage for patient services

Skills and Competencies Required

• Exceptional active listening skills with the ability to understand patient needs quickly and provide appropriate solutions or direct them to the right department
• Empathetic and patient communication style that creates a positive experience for callers, including those who may be anxious, confused, or frustrated
• Strong multitasking abilities to simultaneously handle phone conversations, navigate computer systems, and document information accurately under pressure
• Problem-solving mindset with the capacity to think on your feet and resolve common patient inquiries without escalation when possible
• Stress management and emotional resilience to maintain professionalism and composure during high call volume periods and challenging interactions
• Team-oriented approach with the ability to collaborate with colleagues and clinical staff to deliver seamless patient service experiences

Compensation and Benefits

King’s College Hospital London UAE offers a competitive compensation package for the Call Centre Agent position designed to attract and retain talented Emirati professionals. The monthly salary ranges from AED 8,000 to AED 18,000, depending on relevant experience and qualifications. Additionally, the hospital provides comprehensive health insurance coverage for employees and eligible dependents, along with annual leave and end-of-service gratuity benefits. Employees enjoy access to professional development programs, customer service training workshops, and opportunities for career advancement into supervisory roles. Furthermore, UAE National employees receive additional Emiratisation program benefits including government incentives and dedicated mentorship pathways that support accelerated professional growth within the healthcare industry.

How to Apply for This Position

If you are an enthusiastic UAE National with a passion for delivering excellent patient service, apply for this Call Centre Agent position at King’s College Hospital London UAE. Submit your application through the official King’s College Hospital careers portal and attach your updated CV highlighting your customer service experience. For more customer service and healthcare career opportunities, visit our customer service jobs section and healthcare careers page on ClassifiedJobs. Take this opportunity to launch your career in healthcare customer service at a world-class institution in Dubai.