P&O Maritime Logistics Oracle Fusion Support Engineer Dubai Ports (DP) World Dubai

Full time @DP World posted 2 months ago
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Job Description

Dubai Ports (DP) World presently has a job opening for suitably qualified and experienced candidate for position of a Oracle Fusion Support Engineer in P&O Maritime Logistics at Dubai. This is an Intermediate level full time role. For this position salary ranges from 7000-15000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Oracle Fusion Support Engineer

  • Serve as the frontline interface, directly engaging with business users to understand their challenges and plays a pivotal role in providing end-user training.
  • Handle operational and navigational issues while also addressing specific local business-related concerns.
  • Able to support data upload related to business data based on business authorization.
  • In collaboration with Level 2 Support, aid reviewing the system after quarterly upgrade and Root Cause Analysis (RCA) for any issue found.
  • Providing operational and handholding support on a day today basis to complete transactions in Oracle Fusion.
  • Logging incidents in the ticketing system – ServiceNow (SNOW) – where business has not raised due to some challenges.
  • Gathering basic requirements from the business for any enhancements or reports or integrations and communicate to relevant stakeholders for further activities.
  • Conduct Oracle fusion module training to business users where required.
  • Escalation of unresolved issues to POML application manager.
  • Assist business with raising access requests and propose role names (where feasible).
  • Role provisioning clarifications to users.
  • Assisting businesses/Troubleshooting in the following activities: creating purchase orders and purchase requisitions, registering suppliers, supplier qualification, inventory transactions, month-end inventory reconciliation, closing the inventory periods.
  • Additional support for the business: Performing subledger reconciliations, processing provisional entries, tax reporting.
  • Managing budget uploads, finalization, and variances.
  • New position creation, position definition changes, run data reports and assess goals and performance eligibilities.

Requirements for Role of Oracle Fusion Support Engineer

  • Bachelor’s degree level education.
  • Oracle Fusion related certifications.
  • 3+ years of experience in working with Oracle Cloud.
  • Experience working with ServiceNow or similar ITSM products.
  • Experience in the marine industry is a plus but not required.

Skills And Knowledge Desired

  • Strong analytical skills, including a thorough understanding of how to interpret user business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Able to work under pressure and handle parallel task without compromising quality
  • Highly organized with strong follow‐up skills
  • Strong attention to detail and ability to multi‐task
  • Ability to prioritize activities to accomplish project goals effectively and efficiently.
  • Ability to handle multiple projects within deadlines and work well under pressure.

Technician Mechatronics Dubai Ports (DP) World Dubai

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