Student Support & Wellbeing Officer Abu Dhabi, UAE Full-time NEW

A university in the UAE needs a dedicated Student Support and Case Management Specialist. This full time role focuses on promoting student wellbeing, inclusion, and academic success. You will assist students facing personal, social, or wellbeing challenges. You will provide guidance and coordinate support services. In addition, you will help students access university and external resources. You will handle student complaints, wellbeing concerns, and behavioral incidents. If you hold a bachelor degree in Social Work, Social Services, Community Development, or a related field, this role suits you. Two to four years of experience in student support or case management is required, preferably in higher education.

University Overview

This university is committed to student success and inclusive practices. It values wellbeing, diversity, and academic excellence. The institution serves a diverse student body and provides support services across campus. The work environment is collaborative and student centered. English is the primary language, but Arabic and French are added advantages.

Key Responsibilities

• Handle student complaints, wellbeing concerns, and behavioral incidents

• Document and track student cases while maintaining confidentiality

• Ensure timely follow up on all student cases

• Keep accurate case tracking logs and update records daily

• Conduct wellbeing check ins with students facing personal, social, or academic challenges

• Provide guidance and practical support for navigating university life

• Identify students who need additional assistance

• Coordinate referrals to appropriate university or external support services

• Monitor and follow up on student wellbeing cases to ensure proper intervention

• Coordinate academic and campus accommodations for Students of Determination

• Work with faculty and relevant departments to implement inclusive practices

• Maintain documentation for accommodations and support plans

• Assist in coordinating Peer Tutor and Peer Mentor programs

• Support recruitment, scheduling, and monitoring of peer support activities

• Coordinate workshops and training sessions for academic success

• Help plan, execute, and promote wellbeing events and awareness campaigns

• Coordinate logistics and liaise with departments and partners

• Assist in updating section policies and procedures

• Align all policies with university strategies and standards

• Prepare reports related to student wellbeing services and activities

• Perform other duties as assigned by your line manager

Qualifications

• Bachelor degree in Social Work, Social Services, Community Development, or a related field

• Two to four years of experience in student support services, social work, community support, or case management

• Experience in a higher education environment is preferred

• Strong interpersonal and communication skills

• Ability to support students from diverse cultural and academic backgrounds

• Case management and student support coordination skills

• Knowledge of student wellbeing, inclusion, and accessibility practices

• Strong organisational and administrative skills

• Ability to work collaboratively with faculty, staff, and external partners

• Proficiency in Microsoft Office and student case tracking systems

• English fluency is required

• Arabic and French are added advantages

Benefits and Perks

The monthly tax free salary for this specialist role ranges from 10000 to 15000 AED. Your experience and qualifications determine the exact amount. The university offers a competitive benefits package including medical insurance and paid annual leave. You will have access to professional development opportunities. The institution values work life balance and provides a supportive environment.

How to Apply

Please submit your CV and a cover letter through the university’s recruitment portal. Highlight your experience in student support, case management, and working with diverse populations. The university values diversity and inclusion. If you are ready to make a positive impact on student wellbeing and success, we encourage you to apply today.