Student Support & Wellbeing Officer Abu Dhabi, UAE Full-time

Sorbonne Uni is hiring a Student Support & Wellbeing Officer Abu Dhabi, UAE in Abu Dhabi, UAE. This is a full-time position.

A university in the UAE needs a dedicated Student Support and Case Management Specialist. This full time role focuses on promoting student wellbeing, inclusion, and academic success. You will assist students facing personal, social, or wellbeing challenges. You will provide guidance and coordinate support services. In addition, you will help students access university and external resources. You will handle student complaints, wellbeing concerns, and behavioral incidents. If you hold a bachelor degree in Social Work, Social Services, Community Development, or a related field, this role suits you. Two to four years of experience in student support or case management is required, preferably in higher education.

Key Responsibilities for Student Support & Wellbeing Officer Abu Dhabi, UAE

• Handle student complaints, wellbeing concerns, and behavioral incidents

• Document and track student cases while maintaining confidentiality

• Ensure timely follow up on all student cases

• Keep accurate case tracking logs and update records daily

• Conduct wellbeing check ins with students facing personal, social, or academic challenges

• Provide guidance and practical support for navigating university life

• Identify students who need additional assistance

• Coordinate referrals to appropriate university or external support services

• Monitor and follow up on student wellbeing cases to ensure proper intervention

• Coordinate academic and campus accommodations for Students of Determination

• Work with faculty and relevant departments to implement inclusive practices

• Maintain documentation for accommodations and support plans

• Assist in coordinating Peer Tutor and Peer Mentor programs

• Support recruitment, scheduling, and monitoring of peer support activities

• Coordinate workshops and training sessions for academic success

• Help plan, execute, and promote wellbeing events and awareness campaigns

• Coordinate logistics and liaise with departments and partners

• Assist in updating section policies and procedures

• Align all policies with university strategies and standards

• Prepare reports related to student wellbeing services and activities

• Perform other duties as assigned by your line manager

Qualifications

• Bachelor degree in Social Work, Social Services, Community Development, or a related field

• Two to four years of experience in student support services, social work, community support, or case management

• Experience in a higher education environment is preferred

• Strong interpersonal and communication skills

• Ability to support students from diverse cultural and academic backgrounds

• Case management and student support coordination skills

• Knowledge of student wellbeing, inclusion, and accessibility practices

• Strong organisational and administrative skills

• Ability to work collaboratively with faculty, staff, and external partners

• Proficiency in Microsoft Office and student case tracking systems

• English fluency is required

• Arabic and French are added advantages