Senior Sports Attendant Ras Al Khaimah – United Arab Emirates Contract

Stirling Campus is hiring a Senior Sports Attendant Ras Al Khaimah – United Arab Emirates in Ras Al Khaimah. This is a full-time position.

The University of Stirling needs a Senior Sports Attendant to assist with daily building operations and staff supervision across its sports facilities. The University of Stirling needs a Senior Sports Attendant. This full time role lasts for 12 months. You will help run the sports facilities every day. You will also supervise staff. Your main goal is to deliver excellent customer care. You will make sure there are enough staff on duty. You will also keep the facilities safe and clean. In addition, you will provide lifeguarding services. If you have a current STA or RLSS Pool Lifeguard qualification, this role suits you. You also need a National Pool Plant Operators certificate. However, you can earn this within three months of starting. A First Aid at Work certificate is also required.

Shift and Staff Supervision

• Coordinate daily operations for your shift

• Act as the main contact for facility operations

• Be the building key holder

• Ensure the shift has enough staff at all times

• Arrange cover for sickness or staff breaks

• Monitor the quality of work from your team

• Help train new operational staff

• Oversee their ongoing work

• Make sure cleaning and maintenance tasks are done well

• Check pool plant room readings

• Work with Duty Officers to solve problems

• Give clear handover updates at shift changes

Maintenance and Health and Safety

• Report all faults and damages quickly

• Log repairs and do regular stock checks

• Use centre equipment and cleaning materials safely

• Set up and take down equipment as needed

• Run swimming pool plant equipment safely

• Keep indoor and outdoor facilities clean and tidy

• Open and close buildings securely

• Work with security staff on building safety

• Handle emergency situations using university rules

• Record all incidents and accidents accurately

Customer Care and Service Development

• Check daily bookings on the leisure system

• Make sure staff prepare facilities on time for customers

• Be the point of contact for customer questions

• Solve problems politely and helpfully

• Make sure only members and paying customers use the facilities

• Help with facility tours when asked

• Follow service standards set by University of Stirling Sport

• Help improve these standards based on customer feedback

• Take part in continuous improvement efforts

General Support

• Supervise the swimming pool safely

• Set up equipment and facilities as needed

• Check that all equipment and areas are safe and clean

• Know and follow Normal Operating Procedures

• Know the Emergency Action Plan well

• Attend regular staff training and development sessions

• Help improve the sports service whenever possible

Qualifications

• Current STA or RLSS Pool Lifeguard qualification

• Current National Pool Plant Operators certificate (or get it within three months)

• Current First Aid at Work certificate

• Good experience in sport or leisure as a lifeguard or attendant

• Positive attitude and good problem solving skills

• Strong written and verbal communication

• Good organisation and people skills

• Ability to set priorities

• Friendly and approachable manner

• Comfortable in a busy customer facing job

• Team player

• Flexible to work evenings, weekends, and public holidays

• Willing to cover extra hours for holidays or sickness

• Strong commitment to customer service

• Able to work under pressure

• Self motivated with a can do attitude

• Computer skills in Outlook, Word, and Excel

Desirable Qualifications

• Experience supervising a team

• Experience updating health and safety documents

• Extra qualifications in sport, leisure, safety, or fitness

• Experience with front of house leisure systems

• Front line service experience

• Cash handling experience

• Sales experience