Canadian University Dubai
Canadian University Dubai (CUD) is looking for a devoted worker for the position of Call Center Agent in Dubai, UAE. It offers undergraduate and graduate degree programs based on a world leading international curriculum. Located in the city’s vibrant business district, Canadian University Dubai gives students the unique opportunity to obtain a first class Canadian education while experiencing the dynamic lifestyle of Dubai, United Arab Emirates. It has been ranked #1 in university Dubai (QS World University Rankings 2023) / (THE Impact Rankings 2022) and ranked in the top 541 – 550 worldwide and top 4 in the UAE (QS World University Rankings 2023).
Job Role of a Call Center Agent
A Call Center Agent provides a world class student experience in all transactions, voice and non voice, inbound and outbound.
Responsibilities of a Call Center Agent
- Manage administration, communicating, and coordinating with internal departments.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
What You Will Do
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Research required information using available resources.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
- Record details of comments, inquiries, complaints, and actions taken.
Eligibility Criteria
- A related university undergraduate degree.
- A minimum of three years working experience.
- 2 years non voice contact center experience and 1 year in voice.
Knowledge & Skills
- Strong communication, both written and verbal.
- Great active listening skills.
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast paced environments.
- Computer literacy.
- Phone skills, including familiarity with complex or multi line phone systems.
- Customer focus and service.
- C2 English level (EUCE) benchmark. C1 is a second option.
- Selling / teleselling / telemarketing skills are a plus.
- Exceptional handling skills.
- English typing speed (50 words/minute).
- English is a requirement; Arabic and other foreign languages is an asset.
- Ability to work on shift basis and rotational days off.
- Educational industry background is a plus.
- Dubai residents is a plus.