Call Center Team Leader Dubai Islamic Bank UAE

Dubai Islamic Bank is presently recruiting suitably qualified and skilled candidate for the role of Team Leader Call Center. The selected candidate is responsible to manage and guide a call center team at Dubai Islamic Bank, focusing on exceptional customer service and operational efficiency. If you are willing for this job then apply now.

Responsibilities of Team Leader Call Center

• To monitor the call center operations are carry out effectively and all queries relate to DIB products are answer efficiently in order to ensure high customer service.
• To supervise efficiently the operations of the floor to ensure that SLAs are met through constant monitoring of Call Center Agents real time productivity and take corrective action.
• Help coordinate breaks and training sessions in line with expected call volumes.
• To review the staff performance on the daily basis to ensure that team objective are being met
• Conduct coaching sessions to identify improvement areas and implement corrective action procedures (Action Plan).
• Provide feedback and training recommendations to training department.
• To give feedback on staff performance and ensure that the inputs of the management are use for development and improvement of the call center performance.
• Ensure team members are up to date on all products, processes and services.
• Play the role of the mentor of the team and maintain the team spirit.
• Achieve the Sales target for the team in line with the management direction.
• Suggest and recommend Improvement to current processes and problem areas and escalate to Service Manager for future action.

Requirements of Team Leader Call Center

• Minimum Graduate or bachelor’s degree holder.
• Minimum 3-4 years’ experience in call center service

Skills and Knowledge Desired

• Excellent Problem solving skills.
• Good time management skills.
• Adaptability skills.
• Ability to work under pressure.
• Positive attitude.
• Good leadership, communication, negotiation and interpersonal skills.
• Ability to build effective relationships and work collaboratively with the team.

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Tagged as: Team Leader