System Support Specialist American Hospital Dubai

American Hospital Dubai, is seeking a qualified and experienced candidate for the job of IT System / Desktop Support Specialist in UAE. American Hospital is a premier private healthcare provider in the Middle East, providing world-class medical service to the community. It is the first hospital in the Middle East to be awarded the JCI. The hospital is also the inaugural member of the prestigious Mayo Care Network. Furthermore, the first facility to execute robotic surgery in Dubai, American Hospital cements its position as a pioneer of Digital Transformation.

Role of System Support Specialist

At American Hospital Dubai (UAE), the job role of an IT System / Desktop Support Specialist is to provide end user support, Trouble shooting both Hardware and Software, Preparation and installation of Client PCs and Printers and related Hardware equipment for end-users.  The IT System Specialist will be responsible for Periodical data back-ups, Assisting Systems Administrator on network related issues,  Assisting DBA on database related activities and Attending all levels of user calls from Help Desk.

Responsibilities of System Support Specialist

• Serve as a Help Desk Support Staff for the entire hospitals IT related user calls.
• Assist Systems Administrator and DBA as and when required for their day to day Operational Requirements.
• Preparation and Installation of Client PCs for HIS or non-HIS users with proper Check-listing procedure.
• Attend calls from Help Desk for end-user first level support.
• Assist Systems Administrator on network related activities.
• Assist DBA on database related activities.
• Execute Periodic (daily, weekly & monthly) Backups.
• Fine tuning of client PCs for Optimum performance and Maintaining uniformity among all PCs.
• Documentation all user calls with proper communication with Supervisor.

What you’ll do

• Train end-users on basic usage of PCs.
• Maintain backup of all client specific files.
• Assisting department secretary for periodical Hardware / Software inventory.
• Suggest Enhancements in Hardware for local and Network systems.
• Undergo training on all new systems & platforms.
• Attend the required QI training programs to comply with JCIA Requirements.
• As an IT Help Desk Officer screen all users’ calls on Help Desk number and forward to Appropriate staff member.

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Qualifications

• Degree / Diploma in Computer Hardware & Networking.
• Professional Qualification in PC trouble shooting.
• MS-MCP is preferable.

Professional Experience

• At least three (3) years of recent Hardware, Software & Networking support.

Knowledge & Skills

• Excellent English verbal and written Communication skills.
• Knowledge of Networking.
• Knowledge of Database concepts.

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