Pharmacy Manager Cleveland Clinic Abu Dhabi

Cleveland Clinic Abu Dhabi is currently seeking an experienced candidate for the role of Pharmacy Manager (Home Delivery) to join their team. The hospital announced this job opening on January 12, 2024 and is now accepting applications from interested candidates. The role holder is accountable to oversee multiple service areas ambulatory pharmacy, including operations, home delivery, discharge, and specialty services.

Responsibilities of Pharmacy Manager

• Identifies opportunities for service improvement, develops and implements strategies to enhance the overall patient experience and streamlines pharmacy operations.
• Develops and implements policies, and standard operating procedures (SOPs) specific to each service line.
• Monitors service line performance and key performance indicators (KPIs), analyzing data and implementing corrective actions as needed.
• Optimizes the operational workflow of each service line. Ensures timely and accurate processing, preparation, and dispensing of medication orders.
• Collaborates with relevant departments, such as supply chain, inventory management. Optimizes inventory levels and ensure efficient medication distribution.
• Develops and puts into action plans to capture all of the distributed revenue and stop financial loss.
• Develops and implements strategies to enhance the efficiency of home delivery and discharge processes, ensuring seamless transitions and timely medication delivery to patients.
• Continuously assesses patient satisfaction related to ambulatory pharmacy services and implement initiatives to improve patient experience and meet or exceed patient expectations.
• Collaborates with healthcare providers and interdisciplinary teams to identify and address medication-related issues, ensuring patient safety and positive outcomes.
• Develops and implements strategies to enhance medication counseling and education for patients. Promotes medication adherence and proper medication use.
• Develops and implements a quality assurance program specific to each service line, ensuring compliance with regulatory requirements and accreditation standards.
• Monitors compliance with relevant laws, regulations, and standards, making necessary adjustments to pharmacy practices to maintain compliance.
• Assists Director of Pharmacy and Executive Director in development of the capital and operating budgets.
• Manages the invoice process between pharmacy and accounts payable to assure bills are accurate and paid.
• Maintains all finance related policies and procedures for the department.

Qualifications & Experience

Following is the eligibility criteria for the role of Pharmacy Manager – Home Delivery at CCAD:

• Pharm-D or Bachelors of Pharmacy degree from an accredited College of Pharmacy.
• Current National Pharmacy license.
• Board certification (e.g., ACCP) is preferable.
• A post graduate qualification in Pharmacy (preferably a master’s degree) is preferable.
• Minimum of three (3) years experience in a lead role; leading teams and overseeing day-to-day operations of pharmacy.
• Minimum of six (6) years of experience as a pharmacist post Doctor of Pharmacy, OR minimum of eight (8) years experience as a pharmacist post Master of Pharmacy, OR ten (10) years experience as a pharmacist post Bachelor of Pharmacy degree.

Knowledge & Skills

• Excellent communication and interpersonal skills.
• Ability to speak and write in English.
• Ability to oversee multiple pharmacy service lines such as operation, home delivery, discharge, and specialty services, is highly desirable.
• Proven track record of implementing process improvements and driving operational efficiency within a pharmacy setting.
• Familiarity with patient satisfaction measurement and improvement strategies.
• Strong understanding of pharmacy regulations, standards, and best practices.
• Proficiency in managing and developing a team of pharmacy professionals.

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