Patient Happiness Executive NMC Royal Hospital Dubai
Full time @NMC Healthcare posted 1 month ago in Healthcare Shortlist Email JobJob Detail
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Job ID 23259
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Career Level Fresh
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Experience Less Than 1 Year
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Gender Male Female
Job Description
Patient Happiness Executive at NMC Royal Hospital will be greeting patients when they enter a medical office, clinic or hospital, answer telephones and respond to and send faxes. Also gather information from patients upon patients’ arrival by having  them fill out forms. In addition to scheduling clients for upcoming doctor visits, also receive payments; record them in a hospital Information system. This is an Entry level full time job. And salary can range between 5000-10000 AED/month.
Responsibilities of Patient Happiness Executive
- Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
- Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
- Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
- Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
- Provide for the claim form in case the patient want to claim reimbursement
- Cater to the needs of the all incoming patients (with or without appointments).
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Giving information to the respective doctor/nurse for the call backs.
- Checking the emails daily, replying where ever required and to clear the respective dues if any.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
- Participate in the Hospital training programs.
Requirements for Role of Patient Happiness Executive
- Education requires graduation from an accredited University in any discipline.
- Work requires a minimum of one year of administrative in customer focused Environment experience.
Skills And Knowledge Desired
- Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Reliable, punctual, dependable, and responsive
- Excellent command of oral and written English. Arabic language desirable but not essential.
- Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.
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