Manager Revenue Management Jumeirah Group

Jumeirah Group is presently hiring suitable candidate for the job role of Manager Upselling and Cross Selling (Revenue Management) to join Jumeirah Group & Corporate in Dubai. The selected candidate will focus on maximizing revenue opportunities through effective upselling and cross-selling strategies across company’s portfolio.

Responsibilities of Manager Revenue Management

• Create, develop, implement, and drive overall upselling and cross selling strategy across entire Jumeirah Group.
• Manage and implement strategies put in place that have been designed to increase the overall revenue of the business by identifying and capitalizing on upselling and cross-selling opportunities.
• Identify and develop opportunities designed to encourage customers to purchase higher-tier products, upgrades, or additional features that align with their needs and preferences.
• Provide training and support to sales and customer service teams on effective upselling and cross-selling techniques.
• Establish and track key performance indicators (KPIs) to monitor the success and impact of upselling and cross-selling activities across individual hotels.
• Analyze historical data and market trends to forecast potential revenue from upselling and cross-selling initiatives.
• Analyze customer feedback to understand the effectiveness of upselling and cross-selling efforts, making adjustments as needed.
• Utilize customer data and analytics to identify patterns, preferences, and opportunities for upselling and cross-selling.
• Collaborate with the sales and marketing teams to align upselling and cross-selling efforts with broader business strategies and campaigns.
• Contribute to the creation and implement promotional campaigns and offers that encourage customers to explore additional products or services.

Requirements Of Manager Revenue Management

• Bachelor’s degree in Marketing, Mathematics, Business or other relevant fields from a reputable University
• A minimum of 5 years experience of working in a similar field of Revenue Management, ideally within a hospitality or blue-chip organization.

Skills & Knowledge Desired

• Strong understanding of upselling and cross-selling techniques.
• Previous experience of managing own revenue portfolios and proven track record of achieving and exceeding KPI’s and goals.
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Familiarity with Customer Relationship Management (CRM) tools, sales automation, and data analytics tools to support upselling and cross-selling efforts.

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