Maison Leader, DAMAC Group UAE

DAMAC Group presently requires suitable candidate for job position of a Maison Leader (Aykon) in UAE. Established in 1982, DAMAC Group is a private business conglomerate owned and managed by the Dubai based businessman. With the Group’s beginnings in catering and logistics, they have grown exponentially to an impressive & diverse portfolio in various industries including Property Development & Real Estate, Data Centres, Retail & Fashion, Hospitality, Capital Markets and Logistics. Today, Group’s global footprint extends across Europe, North America, Asia, Middle East and North Africa and is seeking expansion opportunities into new markets. Their global expansion demonstrates that DAMAC is a force to be reckoned with. 

Job Purpose of A Maison Leader

Oversee and manage the operations to ensure a smooth and enjoyable experience for handling staff coordination and maintaining a high standard of service and comfort.

Job Duties of A Maison Leader At DAMAC Group UAE

• To give full cooperation to any Damacian requiring assistance in a prompt caring and helpful manner and to be flexible in assisting around the hotel in response to business and guests needs.
• To maintain regular and effective communication within your team and at all levels by attending daily briefing sessions if any and attending hotel meetings when required.
• To display a professional, caring and anticipative attitude and approach to your work colleagues and guests at all times.
• Manage, record and resolve all guest complaints.
• Meet and greet VIP guests and major corporate clients upon arrival.
• Understand all credit procedures and ensure they are applied.
• Be up to date with all hotel products, services, policy and emergency procedure. 
• Leads from the front with integrity to build trust.
• To understand and adhere to the guidelines  in the Hotel’s policy on fire, hygiene, health and safety.
• Following up the financial cases and monitoring the front office cashiering.
• Elaborate Team rostering and vacation plans according to seasonality and blackout dates.
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
• Analyse guest feed back and reviews, monitor reviews scores and investigate in order to create an action plan.
• Monitoring rooms inventory and communicating with revenue to ensure having balanced rooms inventory and reasonable overbooking situation.
• Creating department SOPs as per operation needs and service requirements.
• Performs all night manager tasks and reports.
• Following up the financial cases and monitoring the front office cashiering.
• Conducting team appraisals for Maison host.
• Reviewing arrival list and allocating rooms as per guest preferences and operation’s needs.
• Monitoring city ledger process and supervising team members cashiering transactions.
• Coordinating with group sales and events department to insure smooth group’s check in and check out process.

What You’ll Need?

Qualification

• Essential: Bachelor or Master Degree in a given field.
• Desired: Master Degree from hotel school.

Experience

• 2-3 years of experience in 5 star hotel as Duty Manager.
• Previous guest relations experience in 5 star hospitality industry.

Certification

• Essential: Front Office Operation certificate holder.
• Desired:Health & Safety certification.

Manager Finance, DAMAC Group UAE

Hotel Administrator, DAMAC Group UAE