Front Office Supervisor Accor Dubai

Front Office Supervisor at Mercure Dubai Deira Accor is responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department. As well as handle different guest challenges and situations and be part of the first response emergency team. They will also be tasked to perform any other duties that may be assigned from time to time by Assistant Front Office Manager.

Responsibilities of Front Office Supervisor

Planning & Organizing

• Replace efficiently the Assistant Front Office Manager during his/her day off or holidays.
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
• Responsible for the Front Office operational – Reception Agents and Bell persons.
• Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
• Organize Front Office department related activities.
• Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting
• Brief front-office staff on events, promotions etc.
• Aware about local requirements (follow up and responsible for DTCM reports and Police requirements).
• Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target.
• Prepare the daily sheet and organize a briefing with Reception and Bell persons (handover to the next shift leader).
• In charge of planning of the FO department during the night.

Operations

• Provide a first response in case of guest issues, liaising with the Cluster Rooms Division Manager and with the HODs (Front Office, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first response emergency team.
• Ensure that there is compliance to all work legislation in the departments.
• Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms.
• Trains team members and co ordinate the monthly on the job training for the whole department.
• Prepares and check the work schedules.
• Brief night staff about daily activity of the hotel
• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD.
• Try to conserve energy and ensure cleanliness of the complex.
• Ensure close co operation with other departments.

Requirements of Front Office Supervisor

• Bachelor Degree in Business or similar preferred.
• Minimum of 2-3 years operational experience in Front office functions.

Skills and Knowledge Desired

• Strong reporting and analytical skills.
• Excellent team player and communication skills.
• Service focused personality is essential; experience is an asset.
• Experience is an asset.
• Prior experience working with Opera, Opera cloud, FMC, Future log or a related system.
• Fluency in English written and verbally.
• Additional languages are a plus.

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Tagged as: Front Office Supervisor