Customer Service Representative, Sharaf DG Dubai

Sharaf DG is looking to hire a suitably qualified candidate for job position of Customer Service Representative in Dubai. Sharaf DG is a well known electronics and appliance retail chain based in UAE. This job has been published on company’s careers page on 5 Oct 2023 and is open for all interested candidates.

Job Purpose of Customer Service Representative

To assist customers with inquiries, complaints, and requests, ensuring a positive and satisfactory interaction while providing information about products or services and resolving issues.

Duties of Customer Service Representative

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customer’s needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Resolve customer complaints or problems effectively and efficiently, striving to provide satisfactory solutions.
• Take the extra mile to engage customers and respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification & Experience

• Bachelors degree in hospitality, business management or related field.
• Minimum 1-3 years experience in the same role.

Desired Skills

• Excellent verbal and written communication skills.
• Strong team player.
• Listening skills.
• Multi-tasking skills.
• Problems solving skills.

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Tagged as: Customer Service Representative