Transguard Workforce Solutions is the UAE’s leading provider of Unique and Innovative HR solutions. With a decade of Experience in the region and a team that possesses Extensive Knowledge of the market, they provide a fully Integrated HR solution. Currently, Transguard Group is recruiting for job vacancy of a Customer Service Coordinator in Dubai, UAE. The Group leads in the fields of Cash Services, Security Services, Manpower Services / Workforce Solutions, Facilities Management & Aviation. It is the UAE’s most trusted Business support and Outsourcing provider and has a large, dynamic and culturally diverse work force with almost 61,000 Employees.
Job Scope of Customer Service Coordinator at Transguard Group Dubai (UAE)
The Customer Service Coordinator at Transguard Group is the interface between Commercial functions particularly with Key Account Manager’s, Demand & Supply Planning, Logistics, Finance and Customers.
Duties of Customer Service Coordinator
- Provide Outstanding services to the Customers & manage sales orders from customers across the Gulf.
- Processing and Supply of orders in a timely and efficient manner to Government Institutions and Distributors in the Gulf markets.
- Update & follow up on order status & shipping details for the weekly estimates while keeping all customers informed.
- Management of a Customer Sales Order from receipt until product delivery through a Streamlined and Competent process flow (including pricing set up, preparation of required shipping documents, invoices, credit notes, import permits, SAP systems execution, alignment with IO CS colleagues).
What you’ll do
- Accurate reporting of weekly period estimates with opportunities & risks.
- Identification of Potential supply problems in supply chain, Development and Implementation of necessary preventive and corrective actions.
- Acknowledgement and response to customer complaints by recording and tracking of complaints in QTS.
- Proper Invoicing in line with the Company Compliance Policies and Revenue Recognition rules.
- Support with Serialization mandate ensuring the Shipments moving our to UAE / Bahrain & Kuwait are compliant.
- Support with Continuous Improvement Initiatives ensuring all the projects are raised in DOC.
Education & Experience
- Bachelor’s degree (degree or certification in supply chain preferred).
- 3-6 years of experience in customer service preferably in Pharma industry.
- Working Experience with ERP / SAP systems
- Experience in Cross-functional work.
Knowledge & Skills
- PC skills (Windows, Microsoft Office, Word, Excel and PowerPoint).
- Excellent Communications skills.
- English & Arabic is preferred.
