Tabreed
Tabreed UAE is presently hiring for the job role of a Customer Service Agent in Abu Dhabi. The selected candidate will join company’s customer service team and will work to address customers inquiries, resolving issues and providing positive customer experience. This job has recently been posted on company’s career page. Candidates desirous to become part of Tabreed should immediately submit their applications.
Job Purpose of A Customer Service Agent
- Provides support services to residents and companies seeking information relating to Tasleem cooling services.
- Provide customers with correct information and assist with the fulfillment of cooling service contracts & processing payments.
Job Duties of A Customer Service Agent
- Have a professional and courteous attitude while dealing with customers.
- Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain primary contact for the customer from engagement to resolution.
- Follow complete protocols for new contracts, payment processing/reception & application processes.
- Understand the policies and procedures for customer contracts, move in and move outs, payments and suspension process.
- Timely process customer payments in cash, cheque or card and issue receipt for each such payment.
Qualification & Experience
- High School diploma / certificate.
- 2-3 years experience in relevant field.
