Customer Care ExecutiveNMC Healthcare Abu Dhabi

NMC Healthcare (NMC Royal Hospital Abu Dhabi) presently has a job opening for eligible candidates for the position of a Customer Care Executive in Abu Dhabi, UAE. Established in 1974, NMC Healthcare is the most trusted and largest private healthcare company in UAE. NMC plays an integral part in supporting the UAE’s healthcare system & its continuous growth and progress. With a dedicated team of doctors, nurses, allied health and support personnel, NMC owns numerous Healthcare facilities in the UAE. The company has specialized verticals that include Multi Specialty Care, Maternity and Fertility, Long Term and Home Care, Medical Centers, Day Surgery Centers, Operations and Management.

Job Purpose of A Customer Care Executive

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine / administrative inquiries, and general office support activities as appropriate.

Your Job Duties As A Customer Care Executive

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients and their families rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback / complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors / patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient / visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient / Telephone / Cash / back office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.
• Work accordance with the documented OSH procedures and instructions.
• Be familiar with emergency and evacuation procedures.
• Notifying OSH Hazards, incidents, near misses and issues and assistance with the preparation of risk assessments, incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH / Infection control training programs, mock drills and awareness programs.
• Use of appropriate personal protective equipment and safety systems.

Who Can Apply?

Qualification

• Graduate in any discipline.

Experience

• Minimum 1 year of experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable.

Skills Desired