Catering Manager Etihad Rail Abu Dhabi

Catering Manager at Etihad Rail is a crucial role within our Passenger Train Services department, responsible for overseeing all aspects of catering services to ensure a delightful dining experience for passengers. Reporting to the Senior Manager Customer Experience, this position plays a pivotal role in maintaining and enhancing the overall customer satisfaction on our trains.

Responsibilities of Catering Manager

• Oversee all catering operations, including menu planning, food preparation, service quality, and cleanliness.
• Ensure that all catering services are delivered according to established standards and customer expectations.
• Collaborate with culinary staff and suppliers to plan and develop menus that cater to diverse passenger preferences and dietary requirements.
• Introduce new and innovative food offerings while maintaining quality and cost-efficiency.
• Implement and maintain strict quality control measures to ensure that all food and beverages industry standards.
• Conduct regular inspections and evaluations of catering services to identify areas for improvement.
• Manage relationships with catering suppliers and vendors, negotiating contracts and ensuring timely deliveries.
• Monitor supplier performance and resolve any issues or discrepancies.
• Develop and manage the catering budget, controlling costs while maintaining high-quality service.
• Identify cost-saving opportunities and implement efficient catering processes.
• Gather and analyze customer feedback related to catering services.
• Utilize customer insights to make data-driven decisions for menu enhancements and service improvements.
• Provide leadership and training to catering staff, ensuring they are well-equipped to provide exceptional service.
• Promote a culture of excellence and professionalism among catering personnel.
• Ensure compliance with all food safety and sanitation regulations.
• Maintain a safe and hygienic food preparation environment.

Safety Responsibilities

• To comply with those elements of the Etihad Rail Mobility environment, health and safety management system and other company documents where specific responsibility is identified with the role or as a general requirement on all employees.

Security Responsibilities 

Etihad Rail Mobility employees are responsible for:

• Being aware of the current policies and procedures and their responsibilities for protecting corporate assets.
• Using corporate resources only for intended purposes as defined by policies and procedures of Etihad Rail.
• Being accountable for their actions relating to their use of all assets.

Requirements of Catering Manager

• Bachelor’s degree in hospitality management, culinary arts, or a related field.
• Master’s degree is a plus.
• 8 +years’ experience in catering management, preferably in the transportation or hospitality industry.

Skills and Abilities Desired

• Strong leadership and team management skills.
• Excellent culinary and menu planning knowledge.
• Proficiency in budget management and cost control.
• Exceptional communication and interpersonal skills.
• Attention to detail and commitment to delivering high-quality service.
• Familiarity with industry food safety and sanitation regulations.

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