Assistant Manager Azadea Group Dubai

The Assistant Manager at Azadea Group will be responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customers service are achieved and maintained.

Responsibilities of Assistant Manager

• Communicate sales plans and targets to the Shop/Department team.
• Monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates and Coordinators (when applicable.
• Ensure to carry out activities in the most efficient manner.
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
• Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc.
• Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders.
• Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts and VAT vouchers
• Ensure delivery to the Accounting Department in compliance with company policies and security
• Specific for Sports Goods: Perform other related activities such as communicating shop events.
• Promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs.

What you will do more

• Ensure compliance with store policies & operations, while consistently monitoring Business KPIs such as LFL progression, Conversion Rate, Average Ticket, etc…
• Contribute to maintain qualitative standards in terms of brand image including the layout, merchandising and proper housekeeping of the store.
• Consistently monitoring the proper execution in the stores and addressing any gap in compliance with corporate policies or local laws.
• Recruit, train, motivate and evaluate team members to ensure they have the necessary skill base and required image and that they are optimally enabled to maximize their potential contribution to the company.
• Conduct daily Japanese meetings to keep the staff informed and engaged.
• Train the team on products, makeup application techniques and selling techniques to deliver an exciting customer experience.
• Deliver business goals as defined with the Store Manager.
• Guarantee that stores are compliant with all the brand’s standards and store procedures, while executing promotional calendars.

Responsibilities of Assistant Manager

• Bachelor’s Degree business administration, management, or a related field.
• 2-3 years of experience in retail.

Skills And Knowledge Desired

•  Proficiency in MS Office.
• Proficiency in English.
• Strong product knowledge.

Junior Talent Performance Specialist Azadea Group Dubai

Tagged as: Assistant Manager