Call Center Agent NMC Healthcare Sharjah

Job Detail

Job ID 12146
Career Level Fresh
Experience 2 Years
Gender Male Female

Job Description

NMC Healthcare is presently looking to hire experienced and motivated candidate for the job role of a Call Center Agent. The successful aspirant will work at NMC Royal Hospital Sharjah, UAE. This job was posted by NMC on 2 October 2023 and all desirous aspirants can apply for this position.

Job Purpose of A Call Center Agent

Performs clerical duties as assigned, i.e patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.

Job Duties of A Call Center Agent

Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.
Performs clerical duties as assigned.
Assists in training new hires as directed.
Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
Accepts assignments as designated by the Call Centre Supervisor.
Adheres to the hospital / departmental policies and procedures.
Recognizes the cultural needs of the patients.

Eligibility Criteria?

Qualification

High School Diploma or equivalent.

Experience

Preferably 2 years experience in a clerical position and / or appointment.

Knowledge and Skills Desired

Must have good English comprehension skills.
Ability to use the computer terminal.
Excellent organizational and time management skills.
Ability to multi-task and to handle stressful situations.
Excellent knowledge of medical terminology.
Customer-oriented communication skills.
Efficiency, reliability, and accountability.
Maintaining patient confidentiality.

Call Center Agent, American Hospital Dubai UAE

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