Support Engineer, Community Development Authority

A Job opportunity has arisen at Community Development Authority Dubai for suitably skilled candidate for role of a Support Engineer. The selected candidate will form part of CDA’s IT Department’s technical team. The incumbent will be responsible to ensure smooth functioning of CDA devices, systems & applications for efficient  users/customers experience. Candidates desirous for this vacancy should submit their applications now !

Job Purpose of A Support Engineer

Provide technical support for CDA’s office devices /applications as well as users in accordance with approved operating policies and procedures.

Job Duties of A Support Engineer

• Respond to requests and inquiries received through the technical support system and work to solve them.
• Analyze and solve technical problems of applications, programs or smart networks being faced by users.
• Coordinate with other employees of IT Department for necessary assistance in solving technical problems.
• Provide necessary technical support remotely as well as through physical  presence in CDA’s offices/centers.
• Diagnose daily problems of devices faced by CDA users to ensure that the devices work effectively.
• Conduct regular maintenance of computers and devices to ensure that they operate effectively.
• Develop appropriate maintenance plan for IT devices and infrastructure.
• Train and guide users about how to operate IT systems/devices as well as applications.
• Keep record of all repair/maintenance requests received and solved. Prepare report and submit it to direct manager.
• Take necessary precautions/steps to protect IT devices from viruses.
• Maintain proper inventory of IT systems and ensure replacement of products or devices on expiry of their set life span.
• Adhere to the information security policies and procedures.
• Perform any other tasks within the scope of job responsibilities.

Qualification & Experience

• Bachelor’s degree in IT or related field.
• 2-4 years in a similar field.
• Relevant training certificates (e.g. A+ ITIL Network+).
• Proficiency in Arabic and English (speaking and writing).

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