Jumeirah Group is presently hiring suitable candidate for the job role of Manager Upselling and Cross Selling (Revenue Management) to join Jumeirah Group & Corporate in Dubai. The selected candidate will focus on maximizing revenue opportunities through effective upselling and cross-selling strategies across company’s portfolio.
Responsibilities of Manager Revenue Management
- Create, develop, implement, and drive overall upselling and cross selling strategy across entire Jumeirah Group.
- Manage and implement strategies put in place that have been designed to increase the overall revenue of the business by identifying and capitalizing on upselling and cross-selling opportunities.
- Identify and develop opportunities designed to encourage customers to purchase higher-tier products, upgrades, or additional features that align with their needs and preferences.
- Provide training and support to sales and customer service teams on effective upselling and cross-selling techniques.
- Establish and track key performance indicators (KPIs) to monitor the success and impact of upselling and cross-selling activities across individual hotels.
- Analyze historical data and market trends to forecast potential revenue from upselling and cross-selling initiatives.
- Analyze customer feedback to understand the effectiveness of upselling and cross-selling efforts, making adjustments as needed.
- Utilize customer data and analytics to identify patterns, preferences, and opportunities for upselling and cross-selling.
- Collaborate with the sales and marketing teams to align upselling and cross-selling efforts with broader business strategies and campaigns.
- Contribute to the creation and implement promotional campaigns and offers that encourage customers to explore additional products or services.
Requirements Of Manager Revenue Management
- Bachelor’s degree in Marketing, Mathematics, Business or other relevant fields from a reputable University
- A minimum of 5 years experience of working in a similar field of Revenue Management, ideally within a hospitality or blue-chip organization.
Skills & Knowledge Desired
- Strong understanding of upselling and cross-selling techniques.
- Previous experience of managing own revenue portfolios and proven track record of achieving and exceeding KPI’s and goals.
- Software competencies – Microsoft Office programs (Intermediate | Advanced)
- Familiarity with Customer Relationship Management (CRM) tools, sales automation, and data analytics tools to support upselling and cross-selling efforts.