Warranty Manager, Al Nabooda Automobiles Dubai UAE

Al Nabooda Automobiles presently has job opening for eligible candidate for position of Warranty Manager. The successful candidate will be required to work for Porsche brand outlet / branch in Dubai (Al Nabooda Automobiles is the exclusive authorised distributor in Dubai and Northern Emirates for Audi, Porsche). This job has recently been posted by Al Naboodah Automobiles and is open for all willing candidates to apply.

Job Purpose of A Warranty Manager

• To manage the warranty teams at all current operational locations to ensure the accurate submission of warranty and goodwill claims.
• Provide a professional warranty administration service that contributes to complete customer satisfaction and ensures the department complies with all current warranty guidelines and requirements as per the respective manufacturer.
• To monitor the completion rates of recall campaigns and the correct submission of claims.

Duties of A Warranty Manager

• Plan the distribution of work amongst the team, utilizing the available skill mix.
• Develop and implement a structure within the warranty department to ensure that it is effective and able to deliver efficient and accurate processes.
• Develop a comprehensive internal system of self-checks, including periodic internal audits.
• Prepare for manufacturer’s warranty audits in a timely manner, including documentation and staff preparation as required.
• Follow up on the results of any such audit and report them to the National Aftersales Manager.
• Develop, guide, direct, motivate, and manage the performance of all direct reports in line with the Performance Management System to assist in the realization of their potential and to enhance their knowledge-based skills.
• Review warranty reporting systems with the National Aftersales Manager to identify improvements where possible.
• Highlight any concerns regarding the operation of the warranty department to the National After Sales Manager in a proactive manner.
• Inform all relevant employees of forthcoming recall campaigns and changes in warranty or goodwill procedures.

What You’ll Do More?

• Identify and resolve issues regarding any pending claims, and communicate with the manufacturer.
• Provide training to after-sales employees on the warranty process, identify what constitutes a warranty claim, and consistently reinforce the process.
• Assist the service managers in the training of service staff with regard to the use of repair operations.
• Recall claims to conform to the correct standards in terms of content and accuracy.
• To ensure the accurate collection of recall data from the DMS as required.
• To ensure relevant recall information is cascaded to all relevant service staff as required.
• Monitor the completion rates of recall campaigns and the correct submission of claims.
• Upload management of the warranty teams or any new recalls.
• Develop and implement an overall strategy for the warranty processing at all sites, including the claiming of extended warranties and self-empowering goodwill (Porsche).
• Develop and maintain knowledge of all warranty procedures and documentation.
• Support other employees on all warranty-related matters.
• Produce reports for the management team regarding warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
• Maintain safe working practices and abide by the working rules and standards of the Porsche dealers.
• Organize and attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Who Can Apply?

Qualification

• Bachelor Degree or Higher (Attested by UAE Embassy and MOFA).

Experience

• Minimum of 5 years’ work experience in the same role.

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