Telephone Operator Rose Rayhaan by Rotana Dubai

Rose Rayhaan by Rotana in Sheikh Zayed Rd – Trade Centre – DIFC – Dubai – United Arab Emirates is currently looking for  dynamic, and self motivated Telephone Operator who will be responsible to handle every phone call with importance to provide professional and customer focused response to guests, ensuring their stay will become a memorable experience. This is an Entry level full time job. For this job the salary ranges from 3000-7000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Telephone Operator

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Complete management’s long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Requirements of Telephone Operator

• You should ideally have a diploma / degree in the hospitality field.
• 1-2 years similar previous work experiences.

Skills and Knowledge Desired

• Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character.
• You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

Key Competencies

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

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Tagged as: Telephone Operator