Technology Operations Center Specialist, Abu Dhabi Islamic Bank UAE

Abu Dhabi Islamic Bank presently has a job opening for eligible candidate for position of a Technology Operations Center Specialist ITD (Outsource). The successful candidate will work at ADIB Branch / Office in Abu Dhabi. This job was posted by ADIB on 6th September 2023 and is now open for desirous and qualified applicants.

Job Purpose of A Technology Operations Center Specialist

• Check resource utilizations on all devices in scope and resolve if there are any issues.
• Provide support to application development teams related to access of servers, installation and management of application and application patches deployment.
• Provide support for any major activities related to patches / firmware and upgrade.

Duties of A Technology Operations Center Specialist

• To participate in the implementation of all operation procedures and control related to Banking Applications and ensure all banking services are operational.
• Monitor Performance of On-Shift Operators and aiding when needed.
• Escalate & Fixed major incident / problems in consult of SME.
• Supervise ATM and Operation Command Center team to enhance monitoring of application and infrastructure.
• Enhance existing operational procedure.
• Produce monthly reports related to capacity and availability management.
• Implement tools and prepare maintenance contracts with the vendors to maintain the required availability level.
• Maintain information security related to ADIB, throughout the period of employment.
• Report any potential or actual risks or incidents affecting the security of information to the helpdesk.

Who Can Apply?

Qualification

• Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Network Engineering, or any related discipline.

Experience 

• 6-8 years Technology Operation Center experience.

Specialist IT Security Testing, Dubai Digital Authority