Team Leader Night Shift Jumeirah Burj Al Arab

An exciting job opportunity has arisen for  experienced Team Leader Night Shift Front Office in Jumeirah Burj Al Arab Dubai. This job has just been posted by the Jumeirah Group. If you are willing to go for this role, submit your application now.

Responsibilities of Team Leader Night Shift

• Set an example for all Guest Services Executives with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.
• Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
• Function as a liaison between Guest Services Executives and the Front Office Management, offering feedback and communicating both ways.
• Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.
• Upsell rooms, suites, breakfast packages and restaurants.
• Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
• Support as the rooms controller in room allocation changes, pending departures, room moves and waiting guests.
• Handle any pending bills (Pay Masters), pending A/R, pending refunds and follow up as necessary/open folios.

Requirements for Role of Team Leader Night Shift

• Diploma or degree in hospitality management or a related field.
• 1 year of supervisory experience in front desk in a 5 star Hotel.

Skills & Knowledge Desired

• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS).
• Flexible schedule to meet demands of hotel occupancy.
• Fluency in English and additional language (Russian, German, Italian, or other European languages are a plus).

Procedure to Apply

If you wish to grow with us, please apply now and become a part of Jumeirah Group. To apply for the job of Team Leader Night Shift, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV and other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

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