Hyatt Hotels Corporation
The Team Leader Housekeeping oversees and coordinates work activities of the Housekeeping staff in hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities of Team Leader
- Address guest complaints promptly, ensuring their satisfaction with their stay.
- Monitor and uphold cleanliness, sanitation, and organization of designated work areas.
- Maintain comprehensive knowledge of operational procedures including verifying room status on the A.M. report, reporting any discrepancies in rooms, and prioritizing check-out room updates.
- Ensure punctuality and attendance of assigned staff; document any instances of tardiness or absence.
- Coordinate breaks for assigned staff and distribute assignment sheets, providing guidance on priorities.
- Allocate designated guest room keys and communication devices to assigned staff, maintaining accurate records and ensuring key security.
- Communicate any changes or additions to the assignment sheets as they arise during the shift.
- Conduct regular inspections of floor closets to assess supply levels.
Requirements of Team Leader
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years work experience hotel operations.
Skills Desired
Good problem solving, administrative and interpersonal skills are a must.
Team Leader Saadiyat Rotana Resort & Villas Abu Dhabi