Store Manager Al Futtaim Retail UAE

Al Futtaim Group is currently seeking an experienced and qualified individual to take on the role of a Store Manager. The selected candidate will be responsible for planning, controlling, and directing his store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. 

Duties of A Store Manager

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level).
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement.
• Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
• Manages and controls store-approved OPEX budgets (i.e utilities, wrap supply, staff cost, etc).
• Recommends and initiates plans to optimize the stores’ controllable expenses.
• Achieves shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance (store level).
• Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level).
• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks.
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
• Complies consistency with the Brand of Service Standards when dealing with customers (internal or external).
• Ensures customers’ shopping experience exceeds customers’ expectations.
• Handles and reports product queries, complaints and offer advice professionally aligned with the Brand of Service Standards procedure.
• Drives loyalty members programs and initiatives to achieve target transaction participation.
• Drives selling techniques to achieve target conversion/transaction rate.
• Cascades ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines on a regular basis.
• Checks and validates proper implementation and execution of promotional and store activities (e.g. promo callouts, hero displays and price changes).

What You’ll Do More?

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of the system and reporting.
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management.
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
• Plans and monitors Personal Development Plans In role development interventions.
• Identifies, implements and monitors team learning interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements.

Requirements for Role of Store Manager

The eligibility requirements for role of Store Manager are as under:

• Bachelor’s degree or Master degree would be a plus.
• Min 5+ years of experience in retail and team management in the retail beauty sector.

Skills & Knowledge Desired

• Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash).
• Good Computer skills.
• Management skills and people development.
• Empathy Customer service and results oriented Leadership and problem solving skills.
• Excellent relationship skills.
• Integrity and trust dealing with ambiguity.
• Proactive with good team spirit and able to take initiatives.

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