Spa Concierge Mandarin Oriental Jumeira UAE

As a Spa Concierge you’ll be  responsible for providing exceptional customer service to spa guests, managing appointments, assisting with inquiries, and ensuring a smooth spa experience. They may also handle administrative tasks and promote spa services and products.

Responsibilities of Spa Concierge

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Using the hotel’s network, computers, or internet access for activities such as gambling, accessing chatrooms, or viewing pornographic material, is a serious breach of hotel policy and can result in summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities.

What You’ll  Do More?

• Assist in the operations of all spa areas as required.
• Spa Reception
• Spa Retail Area
• Consultation pods
• Tea Lounges
• Will be expected to aid therapists in setting up for treatments and clearing away after.
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance.
• Must be a team player and assist all spa and hotel colleagues where necessary.
• Ability to perform opening and closing duties.
• Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
• Must have good telephone skills and follow required telephone etiquette.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Communicate all messages promptly and to keep the Duty Manager informed as to any guests’ incidents and dissatisfactions.
• Assist in the smooth flow of the guests’ journey throughout the day.
• Must attend all training courses as deemed necessary.
• Oversees incoming and outgoing guest and spa colleagues business-related emails.
• Recognize the importance of “sales” in every aspect of their role and be responsible for achieving set sales targets.
• Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.

Requirements of Spa Concierge

• High School diploma or equivalent.
• The candidate must have a minimum of 1 year experience working in a 5-star hotel environment.

Skills and Knowledge Desired

• Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.

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