Senior Service Advisor Saeed & Mohammed Al Naboodah Group

The Senior Service Advisor at Saeed & Mohammed Al Naboodah Group will be responsible to Satisfy customers to gain their loyalty and recommend the right service to improve customer satisfaction and potential to increase profits. This is a senior level full time role. The salary for this role ranges from 12000 AED to 25000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Senior Service Advisor

• Attend the telephone calls, identify the needs, and transfers the line to respective person.
• Receive customer inquiries and update them on progress.
• Meet and greets customer; discuss and advise on work to be done.
• Engaging with key customers to discuss any important matters or concerns, and ensuring effective communication and resolution.
• Regular monitoring of WIP (Work in Progress).
• Overseeing the progress of ongoing work at the service center, ensuring timely completion, and addressing any delays or issues
• Remain in contact with the workshop for follow-up and instant information about the progress/state of the current jobs.
• Regular monitoring and follow-up of AR (Accounts Receivable).
• Managing accounts receivable, following up on outstanding payments, and ensuring financial processes are in order.
• Overall supervision of service advisors and customer CSI (Customer Satisfaction Index) index.
• Providing guidance and oversight to service advisors, and monitoring and improving the customer satisfaction index through effective service delivery.
• Monitoring of monthly billing and targets.
• Ensuring accurate and timely billing processes, and working towards achieving set targets for the service center.
• Make the daily invoice reports, get the invoices signed by the service manager and forwarded to the finance dept.
• Check the credit limit of the customer and make recommendations to the service manager.
• In case of comeback jobs (after verification by test drive etc.) and other customer complaints, inform the service manager, who in turn raises the customer complaint form as per the ISO procedure.
• Carries out any additional tasks assigned (in line with qualifications and ability) by the line manager.

Eligbility Requirements for Senior Service Advisor

• Graduate, preferably in Automotive or Mechanical Engineering.
• Minimum 6 years of experience in a similar role within commercial vehicles and heavy equipment.

Skills Desired

• Fluent in English and Arabic.
• Excellent motivational skills and multitasking abilities
• UAE’s Driving license.
• Excellent knowledge in excel word and power point.

Service Advisor Automobiles Khaleej Times Dubai

Tagged as: Service Advisor