Al Futtaim Group
Al Futtaim group in Dubai is looking to hire a Senior Advisor to join their team. The job holder will work with our team in Toyota & Lexus Dubai across the UAE. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
Responsibilities of Service Advisor
The responsibilities for the said job are as following.
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Promotion of value added services
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
Requirements of Service Advisor
The requirements for the said job are as following.
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
Skills and Knowledge Desired
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage!
Customer Experience Specialist Al Futtaim Group Dubai
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