Sales Renewal Specialist, Johnson Controls UAE

Johnson Controls presently requires suitably qualified candidate for job role of an Inside Sales Renewal Specialist. It is a key role reporting to Service Excellence Manager and will be based in Dubai Office. The selected candidate will form part of Inside Sales Team who supports company’s Controls Aftermarket team with maintenance & contract renewals within UAE.

Job Purpose of An Inside Sales Renewal Specialist

• As Inside Sales Renewal Specialist, focus on initiating and managing PSA renewals, managing existing customer feedback, complaints and disputes in addition to leveraging PSA analytics to address possible customer retention issues.
• Execute the sales process and cultivate growth by managing relationships

Job Duties of An Inside Sales Renewal Specialist

• Review current / expiring contract.
• Review contract performance.
• Partner with local area team on price increases .
• Weekly special action calls with local area team.
• Handling AR customer disputes.
• Present / follow up with customer on proposal.
• Process modifications to contracts (bill to, terminations).
• Capture all ISR activities in SFDC.
• Review current / expiring contracts and identify upsell opportunities.
• Partner with local area team on revised scope & pricing.
• Prepare updated proposals & quotations.
• Present / follow up with customer on revised proposals.
• Follow up on renewal opportunities via phone, email and social leads.
• Utilize defined customer renewal list and initiate contact and the renewal process at the required time whilst continuing to promote the Johnson Controls service value proposition to building owners, facilities managers and IT managers as required depending on the particular stakeholders for that site.

Who Can Apply?

Qualification

• Bachelor’s Degree / Diploma in business, electronics, mechanical or electrical engineering or equivalent.

Experience

• Minimum 2 years of Inside sales, telemarketing selling or business experience.

Skills Desired

• Proficiency with MS Office programs (MS word, excel, powerpoint, outlook) and internet based software.
• Excellent verbal & written communications skills.
• Ability to multi task, prioritize and manage time effectively.
• Service minded, customer centric self starter.
• Adaptable and able to demonstrate active listening skills and customer empathy.
• Analytical skills and detail orientation.
• Strong negotiation skills and able to manage conflict.
• Strong phone presence and experience dialing dozens of calls (45-60 on average) per day.
• Ability to rapidly build knowledge of Johnson Control’s product lines.

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