Luxury Sales & Customer Service Specialist, Transguard Group UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 8000-18000 AED / Month

Transguard Group presently has a job opening for eligible candidate for the position of a Luxury Sales & Customer Service Specialist for their trusted client in Dubai, UAE. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees. All the laurels that company has achieved is because of its highly dedicated and qualified staff.

Job Purpose of A Luxury Sales & Customer Service Specialist

Provide exceptional service and drive sales for high end luxury products while ensuring an unparalleled customer experience.

Job Duties of A Luxury Sales & Customer Service Specialist At Transguard Group Dubai, UAE

Sales & Customer Relations

  • Work directly with the brand to meet the aggressive monthly sales and consignment targets.
  • Aggressively use all direct network of contacts and referrals to attract customers to buy online and offline.
  • Build a great relationship with customers and become a fashion advisor to present how the products available can meet or upgrade their fashion taste.
  • Constantly prospect and develop new relationships and connections in order to drive business.
  • Maintain highest standards of corporate and customer identity and transaction confidentiality.
  • Quickly answer and get back to customers inquiries across all channels including store, website, email, Instagram, WhatsApp, phone and others.
  • Process consignment payouts to customers after getting founder’s approval and reflecting the payment in the system once paid.

Authentication & Brand Compliance

  • Locate brand identifiers such as holograms, date codes, authenticity cards & hallmarks.
  • Evaluate quality of material & construction.
  • Research items to determine style, name, season and retail price & obtain approvals.
  • Learn how to spot fake products.
  • Maintaining product condition standards, rejecting defective consignments.
  • Reviewing items not normally accepted for brand or product category and discuss with founders.
  • Ensuring that no products is sold without authentication done.

Website Content & Inventory Management

  • Receive customer consignments online and offline and process them through the system.
  • Publish new products on the website.
  • Constantly update the system with any changes in products, prices, etc.
  • Return expired consignments and update the system accordingly.
  • Report any issues on the website and social media accounts to the founders.
  • Shop cleaning and organizing on daily basis.
  • Review prices regularly and make any possible recommendations to the founders.
  • Regularly clean up any missing or inaccurate data on the system.
  • Ask all first time customer and walk ins to sign up online.
  • Ask customers to do Google rating on the spot after every sales order.
  • Price tagging products published online.
  • Removing expired or early terminated consignments from display and online.
  • Posting products and promotions on social media as per founder’s instructions.

Management, Administration & Collaboration

  • Liaise with other team members in Bahrain stores, Dubai store and other locations to drive overall sales growth.
  • Liaise with supplier, landlord, all other stakeholders.
  • Identify ways to reduce operational costs and increasing profitability.

Who Can Apply?

Qualification

  • Bachelor’s Degree in Business and Marketing.

Experience

  • 2 years of work experience in luxury retail and fashion.

Skills & Knowledge Desired

  • A strong negotiation skill to convince customers to buy and consign while aiming to achieve the highest sales margins on every product.
  • A strong research skills using the web, by phone and others to evaluate products and define the ideal prices for products.
  • A great photography and videography skills.
  • A good understanding and knowledge of social media platform.
  • A good understanding of social media platform, especially Instagram, Facebook, and Tiktok and how to use them to drive sales and footfall.

Chief Accountant General Ledger (GL), Transguard Group UAE

Customer Service Coordinator Transguard Group Dubai UAE

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