Revenue Optimization Coordinator Emirates Airlines Dubai

Revenue Optimization Coordinator at Emirates Airlines in Garhoud Area opposite to Airport Terminal 3, Dubai, UAE provide comprehensive support to Revenue Optimization (RO) Officers, Analysts and Managers within the various units in the department by collecting, analyzing and reporting data required to aid RO decision making processes. Develop and maintain expertise around revenue management principles and techniques to continuously improve the pricing, revenue management, distribution applications and reporting. This is an Intermediate level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities of Revenue Optimization Coordinator

• Support the department in maximizing revenue and yield through performing manually intensive functions thus allowing for effective time management by senior RO resources to best achieve departmental targets and goals.
• Ensure RO standards and procedures are followed by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards
• Continuously review the practice, procedures of the function to improve efficiency and cost saving, communicate all business requirements to the line manager. RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered.
• Initiate and communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered.
• Analyze forward booking data and assist in creating reports for senior management highlighting the areas of concern in the revenue generation process as to proactively take corrective actions.
• Evaluate group utilization and prepare management reports to circulated to the Emirates Senior Management. Prepare report on group deposits and their materialization and misuse of group procedures.

Specific Reservations and Ticketing Services

• Plan, organize and action all aspects of services and support within the Reservations & Ticketing unit. To ensure that the ticket offices world wide are fully support on a 24 x 7 x 365 basis.
• Resolve operational issues in the areas of PNR/ Segment handling, Medical Passengers, Groups, Upgrades. Rejected teletype messages, Movement messages, Disruption handling, Help Desk/Mail box and escalate issues where required.
• Update the relevant databases to ensure that the products utilize by various internal & external customers are customize & maintain on an on going basis.
• Review that the schedules are update relate to codeshare flights and that codeshare partners are in sync.
• Perform integrity checks on MARS availability/schedule displays on a weekly basis to check for any discrepancy.
• Assist EK network including all Airports with Reservations related queries to ensure on time flight departure. Extend timely action on seat confirmation requests for high profile customers – IO/platinum/gold members as per seat guarantee process.
• Process service requests on individual PNRs that come up on the various queues in Mars and correct PNRs. Where they have incomplete services or incorrect formats thus ensuring maximum customer satisfaction is maintain and complaints are minimize.
• Identify, action & communicate re bookings of passengers affected by an EK Flight Disruption. Ensuring that they are handle according to EK procedures in a timely manner in close co ordination with the stations concerned/ VPNC/ Manager Airport Services/RevOps. And other airlines whilst ensuring retention on EK and minimal inconvenience to the customer.

Requirements for Role of Revenue Optimization Coordinator

• Degree or Honors (12+3 or equivalent)
• 3+ Years experience in Commercial/Sales Pricing.
• Airline experience should have been in an IT position having acquired an understanding of the basic concepts of programming.

Skills And Knowledge Desired

• Knowledge of the following systems would be an advantage: PROS, MARS, Airfare, FOCUS. Excellent Excel and MS Access skills are essential.
• Strong analytical skills and proven ability to work at all levels and across different cultures. Should also possess strong written and verbal communication skills.

Senior DevOps Engineer SRE Emirates Airlines Dubai