Restaurant General Manager Galadari Brothers Group Dubai
Full time @Jumeirah Group posted 10 months ago Shortlist Email JobJob Detail
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Job ID 7836
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Career Level Senior
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Experience Fresh
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Gender Female|Male
Job Description
The Restaurant General Manager at Galadari Brothers Group will be responsible to manage the restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.
Duties of Restaurant General Manager
- Manage Delivery systems to ensure all Delivery KPIs are consistently met (Trade Zone Analysis, In store time, Peak Readiness Preparation.
- Maintain highest level of Food Safety Compliance and Local Health standards in the restaurants.
- Maintain standard operating procedures consistently in terms of Receiving and Storing, Breading, Packing & Bagging for all products in the restaurant.
- Ensures that all equipment’s are utilized as per standard, opening, and closing procedures, preventive maintenance, and proper daily use.
- Maintain high level of safety and security in the restaurants using approved tools.
- Uses all Business Skills tools.
Internal process
- Develop & execute Restaurant Business Action Plan Monthly.
- Conduct Daily Performance briefing & Weekly Sales Review with ARMs & SSV during.
- Socialize and deploy objectives to all frontline team.
- Track results “cashier objectives” per shift.
- Reward best sellers weekly.
- Provide superior service and improve order accuracy, delivery time, courtesy, and cleanliness.
- Train and develop instore delivery drivers embedding customer mania mindset.
- Provide instore delivery drivers with uniform and safety equipment (helmet, gloves, etc).
- Follow up on the periodic delivery cars and motorcycles maintenance schedule.
- Respond, tracks, analyses, and identifies root cause of customer complaints.
- Analyse home delivery KPI performance and track results.
- Update pod optimizer regularly for the store to check the section types.
- Manage call centre, online and aggregators orders ensuring delivery standards are executed at all times.
- Execute the delivery marketing & promotions plans to maximize the revenue of delivery service.
- Conduct a monthly QSC Delivery Inspection self-audit.
- Plan & Execute LSM Calendar to include one day per week.
- Manage Labour Cost effectively, ensure optimum level is reached and monitored consistently.
- Daily/Weekly & Monthly Inventory.
- Review & Reconcile COG variances and take immediate action to ensure Food Cost is on optimum level.
People
- Living the Vision, Mission and Values.
- Ensure that the VMV is instilled and lived by the management and team members in their day-to-day activities.
- Spot check cashiers per shift.
- Yield Monitoring.
- Waste Management.
- Employee Meals daily tracking.
- Cleaning Materials Usage control
- Utilities Management.
- Execute acute case action plan.
- Track daily vehicles kilometres and monitoring the variances, fuel consumption with taking proper action.
Customer
- Make each customer a “Happy Customer”.
- Put Service Values principles in action.
- Train and motivate team to exhibit 101% guest satisfaction.
- Conducts Guest Satisfaction Walks and Shift Readiness Checklist.
Elgibility Requirements
The eligibility requirements for role of a Restaurant General Manager are as under:
- Any graduation.
- Experience in casual dining restaurants at managerial level for at least 5 years.
- Proven work experience as a Drafter or similar.
- Additional certification.
Skills Desired
- Result and target orientation.
- Very good communication skills.
- Excellent Leadership and people skills.
- Ability to multitask.
- Flexibility & adaptability
- Good math skills.
- Ability to meet deadlines.
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