Reservations Agent, Jumeirah Zabeel Saray

Jumeirah Group presently has job opening for eligible candidate for position of a Reservations Agent (Room Reservations). The aspiring candidate will work at Jumeirah Zabeel Saray (a subsidiary of Jumeirah Group) and join the room reservervations team in Dubai. This job has been posted by Jumeirah Group on 3 October 2023 and is now open for all desirous candidates.

Job Purpose of A Reservations Agent

To assist customers in booking accommodations or services, ensuring a smooth reservation process and addressing inquiries.

Duties of A Reservations Agent

• To maximize rooms revenue and profit through pro-active selling techniques and referral across resort.
• Responsible for the timely and accurate handling of high volumes of reservation requests through different channels such as telephone, email, and chat.
• Required to take ownership to drive and deliver performance in line with Jumeirah standards for reservation conversion, quality, customer service response times and your personal productivity and efficiency.
•  To become best in class for reservations standards and experiences.
• Have full and up to date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Check arrival reports: 24 hours prior to arrival and 5 days prior to arrival
• Handle all reservations through different channels (via email/telephone/ website) efficiently.
• Prepare Pro Forma invoices as requested by accounts.
• Actively participate in maximising revenue through up-selling.
• Follow up on non-guaranteed.
• Handle no-shows and cancellations efficiently.
• Maximize selling opportunities by adding customer value at every opportunity.
• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• Prepare, update and file all correspondence relating to room sales.
• Assisting on guest visa inquiries.
• Handling Group Reservations by communicating with the Events/Sales Department.

Who Can Apply?

Qualification

• High School Diploma.

Experience

• Entry level or Minimum 1 year role as a Guest Services Executive/ sales Agent or a similar role in 5 star hotel of multicultural environment.
• Experience in reservations, sales or revenue.

Skills & Knowledge Desired

• Strong interpersonal and communication skills.
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS).
• Flexible schedule in order to meet demands of hotel occupancy.
• Fluency in the English language.
• Preferably speaks an additional language.

Reservations Agent, Jumeirah At Saadiyat Island Resort Abu Dhabi