Reservations Agent, Jumeirah At Saadiyat Island Resort Abu Dhabi

A job opportunity has arisen for a Restaurant Reservations Agent to join Food & Beverage Department in Jumeirah At Saadiyat Island Resort in Abu Dhabi, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world. From the iconic hotel and time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

A Word About Jumeirah At Saadiyat Island Resort

Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. The luxury beachfront resort is home to seven world class restaurants and bars, three swimming pools and the award winning SPA. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE.

Purpose of A Restaurant Reservations Agent

Manage and facilitate guest reservations for all Jumeirah At Sadiyaat Island Restaurant Outlets.

Job Duties As A Restaurant Reservations Agent at Jumeirah At Saadiyat Island Resort Abu Dhabi (UAE)

  • Controls restaurant reservations for all Jumeirah at Saadiyat Island Restaurant outlets.
  • To ensure that all group reservations in the outlets are handled properly and issue functions sheet on time with all relevant details to guarantee the success of the event.
  • Maintains and updates the Restaurant Reservations System on a regular basis.
  • Ensures a smooth day to day operation of the Restaurant Reservations Office.
  • To ensure that a detailed training schedule for all employees in the department is maintained and training is carried out accordingly.
  • Attends the F&B meetings as required.
  • Liaises closely with the F&B Management Team and all Outlet Managers to achieve the best possible communication.
  • Promotes the restaurants by establishing incentives schemes and special packages for Tour Operators, Travel Agencies and Abu Dhabi hotels.
  • Uses Revenue and Yield management techniques wherever possible to optimize outlet utilization and to maximize outlet revenues.
  • Provides the F&B Manager with statistical information about the F&B outlets at the end of each month or on request.
  • Issues reservations reports on a monthly basis.
  • Works on achieving the best possible personalized service for all guests.
  • Coordinates and monitors the reservations for special events such as Christmas, New Year’s Eve.
  • To maintain a high level of communication and feedback within the department such as in monthly departmental meeting, weekly operations meeting, feedback session.

What you Will Need to Apply?

Qualification

  • Must hold a college diploma or equivalent in a hospitality related field.

Experience

  • 1-2 years experience in similar position.

Lingual Skills

  • Both written and spoken English Literacy in is a must. Preference of proficiency in any other languages.

About the Benefits

  • An attractive tax free salary.
  • Generous F&B benefits.
  • Reduced hotel rates across the globe.
  • Excellent leave and health care package.
  • Flights home, life insurance and other employee benefits

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