The role of the Receptionist at NMC Healthcare is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. This role will handle inquiries and provide a high level of support and information to patients/guests in the Clinic. Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed.
Responsibilities of Receptionist
- To greet visitors and patients, determine their needs and guide them accordingly.
- To answer queries and to provide information directly to the person or on the telephone.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic.
- Book appointments and follow up appointments according to the patient request.
- Quote for products and services.
- Ensure proper cleanness of the reception with an adequate supplies/stationary items.
- Ensure adherence to appointment schedules with minimal or no waiting times.
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks superiors assistance of the unsolved complaints within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Follow up on all the pending cancellations of registrations.
- Stay up to date about the accepted insurance cards in the Clinic.
Role Requirements
Following are the requirements for the role of Receptionist at NMC Healthcare:
- Any bachelor’s degree.
- 1-2 years of experience.
Receptionist, NMC CosmeSurge Clinics, Ras Al Khaimah
