Programme Design Manager Majid Al Futtaim UAE

Majid Al Futtaim presently has a job opening for suitably qualified and experienced candidate for position of a Programme Design Manager. The successful candidate will be responsible for conceptualizing, designing, and implementing loyalty programme features aimed at retaining and engaging customers while driving revenue growth and work closely with cross-functional teams, including marketing, product development, data analytics and Majid Al Futtain Business Units, to create effective loyalty strategies that align with the company’s goals and enhance the overall customer experience.

Duties of A Programme Design Manager

• Research loyalty landscape and provide innovative ideas for the future roadmap for customer engagement.
• Build out a full competitor analysis and benchmarking against direct competitors and best in class loyalty programs.
• Deploy market research to better understand customer needs and desires.
• Support the creation of a comprehensive loyalty program framework that incorporates reward structures, tiers, benefits, and engagement tactics.
• Own and drive the definition, scope and delivery of products aligned to programme strategies & Determine the types of rewards and incentives offered to members, such as discounts, exclusive access, points-based systems, or personalized offers.
• Continuously A/B test program elements, including rewards, messaging, and user experience, to refine and optimize the program’s performance.
• Support the creation of a comprehensive loyalty program framework that incorporates reward structures, tiers, benefits, and engagement tactics.
• Ensure that the program design aligns with the brand’s identity and customer expectations.
• Play an active role in identifying new growth opportunities within the program portfolio and plan, implement and follow up on the commercial plan that delivers a strong member offer.
• Measure, monitor and understand customer behaviour to optimise usage of programme features.
• Drive enhancements or discontinue features to ensure optimal customer engagement.
• Collaborate with Marketing teams to align loyalty program initiatives with broader marketing campaigns and strategies creating a single, cohesive marketing activation calendar.

Eligibility Requirements

The eligibility Requirements for role of an Executive Assistant are as under:

• Bachelor’s degree in relevant field.
• Masters degree or MBA preferred.
• 5+ years in programme management roles within loyalty or financial services
• Demonstrable experience managing cross-functional stakeholders.

Skills Desired

• Highly strategic and commercially savvy individual who can provide leadership and support to the business.
• Demonstrable strong commercial modelling skills.

Learning & Development Program Manager Majid Al Futtaim UAE