Pharmacy Operations Manager Cleveland Clinic UAE

Cleveland Clinic Abu Dhabi is currently looking for an experienced Pharmacy Operations Manager to join their dynamic team. The role holder is accountable to oversee multiple service areas ambulatory pharmacy, including operations, home delivery, discharge, and specialty services. The hospital published this job opportunity on March 22, 2024 and is now open for applications from desirous candidates.

Responsibilities of Pharmacy Operations Manager

• Identifies opportunities for service improvement. Develops and implements strategies to enhance the overall patient experience and streamlines pharmacy operations.
• Under the general direction of the Ambulatory Pharmacy Director, and in close collaboration with other stakeholders.
• Develops and implements policies, and standard operating procedures (SOPs) specific to each service line.
• Monitors service line performance and key performance indicators (KPIs), analyzing data and implementing corrective actions as needed.
• Optimizes the operational workflow of each service line, ensuring timely and accurate processing, preparation, and dispensing of medication orders.
• Collaborates with relevant departments, such as supply chain, inventory management, to optimize inventory levels. Ensures efficient medication distribution.
• Develops and put into action plans to capture all of the distributed revenue and stop financial loss.
• Develops and implements strategies to enhance the efficiency of home delivery and discharge processes. Ensures seamless transitions and timely medication delivery to patients.
• Continuously assesses patient satisfaction related to ambulatory pharmacy services. Implement initiatives to improve patient experience and meet or exceed patient expectations.
• Collaborates with healthcare providers and interdisciplinary teams to identify and address medication-related issues, ensuring patient safety and positive outcomes.
• Develops and implements strategies to enhance medication counseling and education for patients, promoting medication adherence and proper medication use.
• Develops and implements a quality assurance program specific to each service line, ensuring compliance with regulatory requirements.

Education & Experience

Following are the requirements for the role of Pharmacy Operations Manager at CCAD:

• Pharm-D or Bachelors of Pharmacy degree from an accredited College of Pharmacy.
• Current National Pharmacy license.
• Board certification (e.g., ACCP) is preferable.
• A post graduate qualification in Pharmacy (preferably a master’s degree) is preferred.
• Minimum of three (3) years experience in a lead role; leading teams and overseeing day-to-day operations of pharmacy.
• Minimum of six (6) years of experience as a pharmacist post Doctor of Pharmacy. OR
• Minimum of eight (8) years experience as a pharmacist post Master of Pharmacy, OR ten (10) years experience as a pharmacist post Bachelor of Pharmacy degree.

Job Skills

• Excellent communication and interpersonal skills.
• Ability to speak and write in English.
• Experience in overseeing multiple pharmacy service lines such as operation, home delivery, discharge, and specialty services, is highly desirable.
• Proven track record of implementing process improvements and driving operational efficiency within a pharmacy setting.
• Familiarity with patient satisfaction measurement and improvement strategies.
• Strong understanding of pharmacy regulations, standards, and best practices.
• Ability in managing and developing a team of pharmacy professionals.
• Demonstrated ability to collaborate effectively with healthcare providers, interdisciplinary teams, and other stakeholders.
• Knowledge of medication safety practices, quality assurance, and compliance requirements.

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