Patient Relations Officer NMC Healthcare Dubai

Patient Relations Officer at NMC Healthcare in Plot #598/122, Dubai Investment Park 1, Dubai, UAE will be responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis. This is an Entry level full time job. And salary can range between 6000-12000 AED/month.

Responsibilities of Patient Relations Officer

• Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
• Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
• Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
• Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co payment if any after checking the insurance eligibility. Enter on the hospital information system and then send the patient for consultation/ any other services.
• Provide for the claim form in case the patient want to claim reimbursement
• Cater to the needs of the all incoming patients (with or without appointments).
• Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
• Giving information to the respective doctor/nurse for the call backs.
• Checking the emails daily, replying where ever required and to clear the respective dues if any.
• Ensure operations are carried out uniformly according to the hospital policies and procedures.
• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests. Prescribed by doctor and handing over available education materials.
• Participate in the Hospital training programs.

What you will do more

• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
• Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use. Or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
• Other duty assign by the Head of Department but limited to the capacity of the employee & their designation & as of business needs.

Requirements for Role of Patient Relations Officer

• Bachelor’s Degree in Any discipline or related fields. Master’s degree will be an advantage.
• 1+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.

Skills And Knowledge Desired

• Strong analytical and problem-solving skills.
• Ability to think critically and maintain a high level of confidentiality.
• Strong interpersonal, verbal and written communication skills.
• Excellent command of oral and written English. Arabic language desirable but not essential.
• Proficiency in MS office.

Senior Patient Relation Executive NMC Healthcare Dubai