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Patient Relations Executive American Hospital Dubai

  • Full time
  • Dubai, United Arab Emirates, Nad Al Sheba, Dubai, AE View on Map
  • @American Hospital Dubai posted 5 months ago
  • Posted : December 9, 2024 -Accepting applications
  • Salary: د.إ3,000.0 - د.إ5,000.0 / Monthly
  • View(s) 197

Job Detail

  • Job ID 26288
  • Career Level  Fresh
  • Experience  Less Than 1 Year
  • Gender  Male Female 

Job Description

Patient Relations Executive at American Hospital provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations.  Served as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensure patients are registered in a timely. This is an Entry level full time job. And salary can range between 3000-5000 AED/month.

Responsibilities of Patient Relations Executive

  • Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
  • Follows the chain of command in reporting incidents or concerns.
  • Prioritizes workload and completes correspondence promptly.
  • Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
  • Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
  • Answers phone calls politely and cordially. Maintains proper telephone etiquette.
  • Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  • Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
  • Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
  • Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
  • Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
  • Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”.
  • Verifies patient insurance card against updated direct billing list.
  • Ensures appropriate claim form placed in patient’s file.
  • Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
  • Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
  • Informs walk-in patients regarding waiting time.
  • Schedules & books appointments as requested appropriately,
  • Transfers and cancels appointments. (Informs patient in regards to the reference number).
  • Schedules & books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
  • Enters / Verifies charges and orders efficiently into the mycare system.
  • Liaises with the Insurance Department.

What you will do more

  • Ensures insurance & finance documentation is complete according to established criteria.
  • Collects payment, issues receipts and completes designed cashier reports by using mycare or preparing manual reports correctly.
  • Liaises with the Finance Department.
  • Follow up on cash outstanding & resolve late charges.
  • Modifies from insurance to cash and vice versa as required.
  • Handles insurance process (pre-approved treatment).
  • Coordinates with Medical Imaging for booking appointments (urgent or routine).
  • Directs patient to another department as required.
  • Informs patient about billing details and explains non-covered charges.
  • Actively participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  • Ensure that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
  • Handling patient complaints and address addressing them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
  • Assists in the orientation of new staff members.
  • Facilitates efficient receptionist function by consulting and communicating with all co-workers.
  • Maintain complete knowledge at all times of all hospital features/services/prices/packages and hours of operations.
  • Ensure that the place of work and surrounding area is kept clean & organized at all time.
  • Demonstrates adequate Medical Terminology.
  • Demonstrate computer literacy (in iConnect System) and efficiency.
  • Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
  • Promotes incident, and customer complaint reporting to improve patient and family care.

Requirements for Role of Patient Relations Executive

  • High School Graduate.
  • 1 year experience with customer service principles.
  • Previous cashier experience is preferable.

Skills And Knowledge Desired

  • Excellent English and Arabic verbal/written communication skills.
  • Basic computer literacy.

Staff Nurse FE Diabetic Clinic American Hospital Dubai

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