Workforce solutions Transguard Group is presently looking for eligible candidate for job position of an IT Help Desk Officer for their client to be based out of their Dubai office. Transguard Group was established in 2001 and has diversified significantly. The Group leads in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees.

Job Purpose of An IT Help Desk Officer

• To Provide Level 1 and 24/7 Helpdesk support services within company supported computer applications and platforms to ensure secure, reliable and smooth running of the user support function.
• Maintain a high quality performance of the network, servers & applications through monitoring systems, tools and services.
• Troubleshoot end user hardware and software problems via phone, email or remotely.

Job Duties of An IT Help Desk Officer At Transguard Group Dubai (UAE)

• Implement all approved help desk policies, processes to  support  execution  of  Help  desk operation.
• Manage and assign all the IT service requests including work requests, change requests and tasks.
• Manage and maintain user accounts activities such as username & membership and mailbox creation & license assignment in exchange and Skype.
• Prioritize critical issues that impact fuelling and payments for sites to avoid interruption of the service to the customers.
• Cross verify online product transactions in the backend database using MS SQL for the product  such as iTunes, Play Station, DU, etc.
• Troubleshoot, analyze and solve incidents raised by retail sites for Applications and services on VMWare servers related to feulling, POS and Verifone.
• Monitor recurring events/ incidents and raise problem tickets.
• Communicate planned or unplanned IT activities and announcement to customers end user.

What You’ll Need ?

Education

• Bachelor’s in Computer Science, Computer Engineering or Business field or equivalent.

Experience

• 2 years of experience in general IT functions with around 1 year in help desk operations.
• Experience with usage and troubleshooting Microsoft products within a network environment.

Certification

• Any IT related certificate is a plus.

Knowledge Desired

• Good Knowledge of PC, Mobile, Laptop and Tablets hardware installation and configuration.

Analyst HRIS, Transguard Group Dubai