Infrastructure & Operations Director Majid Al Futtaim UAE

Majid Al Futtaim presently has a job opening for suitably qualified and experienced candidate for position of an Infrastructure & Operations Director. The main responsibilities of selected candidate will involve strategic planning, overseeing end-to-end tech service operations, managing cloud migration & data centre consolidation, business continuity.

Duties of Infrastructure & Operations Director

• Responsible for developing and executing the IT infrastructure strategy for the organization, keeping in mind the company’s short and long-term objectives.
• Accountable for the efficient functioning of the IT Services. Overseeing network management, user and access management, database administration, system operations, and are responsible for enforcing quality assurance processes & protocols.
• Establish an IT Operations and Service Delivery Management practice to operate, optimize, monitor, support and deliver effective services at the required quality, cost and service level for MAF.
• Overall accountability and responsibility for MAF’s infrastructure technology landscape and operations to ensure that they support the business goals.
• The Director must ensure high levels of end-user satisfaction through developing and maintaining teams, processes, systems to handle service requests, incident management, problem management, and escalated issues, effectively and promptly.
• To conduct strategic planning and lead/influence large and complex programs frameworks, processes, methodology tailoring and risk management.
• Develop disaster recovery strategies, which specifically focus on restoring the IT systems and infrastructure following a disruption or disaster.

Eligibility Requirements

The eligibility Requirements for role of a Infrastructure & Operations Director are as under:

• Master’s or bachelor’s degree in business, computer science, electrical engineering, system analysis or a related field of study.
• Certified Solutions Architect , Microsoft Certified Azure Solutions Architect Expert & CCNP.
• 15 or more years of experience in IT Service Operations, Infrastructure or relevant technology leadership.
• Proven experience in similar roles with a focus on strategic planning, tech service operations, cloud migrations, and data center management.

Skills & Knowledge Desired

• Broad knowledge of IT systems, including databases, network systems, cloud solutions, and cybersecurity measures.
• Deep knowledge of business ecosystems, Datacenters, Network, Cloud, SaaS, infrastructure as a service (IaaS).

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