IT Infrastructure Manager, Dubai Customs

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 30000-40000 AED / Month

Dubai Customs presently has a job opening for eligible candidate for the position of a Senior Manager IT Infrastructure Management. Dubai Customs is a leading Government Department taking part in enhancing sustainable development and promoting Dubai’s image worldwide. It works relentlessly to deliver top notch services to clients by innovating new ways & methods to facilitate Customs Procedures, in line with Dubai Government Strategic Plan. Organization endeavors to consolidate Emirate’s position, maintain rates of economic growth and support creativity / innovation within UAE. Dubai Customs also plays a key role in protecting the community from the infiltration of drugs and prohibited goods to local use.

Purpose of A Senior Manager IT Infrastructure Management

Manage operations & maintenance of Dubai Customs IT infrastructure to ensure optimal performance, reliability and security.

Job Duties of A Senior Manager IT Infrastructure Management

  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT infrastructure systems, including servers, PCs, operating systems, hardware, software, Databases, networks and peripherals.
  • Benchmark, analyze report on and make recommendations for the improvement and growth of  IT infrastructure & systems.
  • Take on a leadership role in managing projects and approve and oversee projects and project portfolio.
  • Oversee provision of end user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations.
  • Keep current with the latest technologies to direct research on potential technology solutions in support of procurement efforts.
  • Take decisions to improve IT infrastructure environment and solve problems.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision and ensure that all the IT infrastructure projects follow the ISO principles & ITIL processes.
  • Develop requests for proposal .
  • Negotiate & administer vendor, outsourcer, and consultant contracts and service agreements.
  • Practice asset management for IT hardware, software and equipment .
  • Establish regular written and in person communications with organization’s executives, department heads and end users regarding pertinent IT activities.
  • Provide the IT Director with regular reports of the IT infrastructure environment & projects and perform all other duties as assigned by the Director.

Who Can Apply?


  • Graduate in the relevant business area /
    post graduate Diploma / MBA with
    relevant specialization.


  • 10-12 years of relevant business experience with at least 5 years exposure to the budgeting, team management, planning, executing plans, business process improvement, people development and innovation.

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