Housekeeping Team Leader, Kerzner International UAE

Kerzner International presently has a job opening for eligible candidate for role of a Housekeeping Team Leader. The aspiring candidate will work at Bab Al Shams (subsidiary of Kerzner International) in Dubai. If you have exceptional attention to details and passion for work quality this is the place for you.  

Job Purpose of A Housekeeping Team Leader

Oversee the resort’s housekeeping attendants in provision of professional services to customers including the cleanliness and orderlines of rooms /assigned area of responsibility.

Job Duties of A Housekeeping Team Leader

• Monitor room service and room standards all over the assigned area of responsibility.
• Conduct daily pre shift briefing to housekeeping attendants on VIP rooms, arrivals & departures, function/events of the day and previous day’s guest remarks.
• Liaises with Front Office and other related departments on daily operations.
• Ensures proper handling of lost and found items as per rules and regulations.
• Inspects all facilities, furniture and fixtures and reports any damages to Housekeeping Manager.
• Monitors guest supplies, bathroom amenities and stationery and reduce spoilage and wastage.
• Conducts frequent and thorough inspections together with the Housekeeping Manager related to the standard and cleanliness of the guest rooms.
• Assists in conducting monthly inventory checks on all operating equipment and supplies / linen.
• Assists in identifying training needs and plan training programs for the employees.
• Liaises and informs the Department Head or Human Resources Department of all training sessions.
• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies & Procedures and local legislation.
• Carries out assigned tasks in accordance with set SOP’s of resort.
• Maintain a good working relationship with complete staff of resort.
• Attend all departmental staff meetings and participate in activities related to training of attendants.
• Provides a courteous and professional service at all times.
• Assign responsibilities to team members, implementing multi tasking principles and check their performance daily.
• Assist in maintaining and implementation of a flexible employee base, with the right mix of employees.
• Support staff needs in other Divisions based on the hotel priorities and anticipated business levels.

Qualification & Experience

• Diploma in Hotel Management.
• 2 years of experience in similar role.

Skills & Knowledge Desired

• Strong orientation towards customer service.
• Highly organized and proactive.
• Meeting deadlines in a fast paced environment.
• Effective communication skills.
• Problem solving and decision making skills.

Team Leader (Housekeeping), Jumeirah Living World Trade Centre