Housekeeping Manager FIVE Hotels & Resorts

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the Five Hotels & Resorts for the role of Housekeeping Manager. The company published this job on December 8, 2023. Submit your application now.

Duties of Housekeeping Manager

• Supervises and administers Housekeeping Operations with a focus on maintaining ‘FIVE Star’ Luxury Standards.
• Conducts Regular Inspections of VIP rooms, ensuring they exude a stunning and glamorous atmosphere.
• Upholds ‘FIVE Styled’ Guest Service by employing FIVE’s Standard Operating Policies.
• Takes charge of Training all Housekeeping ‘FIVERs,’ fostering a next level approach to service and professionalism.
• Demonstrates a Health and Safety Conscious Approach, actively maintaining a Safe Work Environment.
• Ensures accuracy in Regular Inventories and Losses Analysis, maintaining FIVE’s industry leading Commitment to Excellence.
• Crafts the Annual Linen Budget and Annual Uniform Budget, accounting for quantity inventory and linen losses.
• Maximises hotel profitability by judiciously Managing Expenses, Labour, and Material Resources, embracing an efficient and minimum waste approach to Operational Budget Preparation.
• Liaises with External Contractors, Conducting Audits to ensure their services meet FIVE’s Sensational Expectations.
• Maintains the Highest Standards of Cleanliness, Maintenance, and Safety throughout the Hotel.
• Oversees the accurate, consistent and reliable implementation of Lost and Found Procedures.
• Showcases a highly Organised, Career Oriented, and Result Driven Approach with Flexibility in hours, assignments, and additional duties.
• Manages FIVE Members with a focus on maintaining a productive, proactive work ethic, fostering an atmosphere conducive to career advancement.
• Upholds high morale throughout the Department, identifying and removing barriers.
• Demonstrates a Coaching Nature and Empathetic Leadership Approach, positively impacting ‘FIVER’ Satisfaction and the overall Guest Experience.
• Conducts Spot Checks of back of house areas for Cleanliness, contributing to the behind the scenes ‘Vibe at FIVE.’
• Thrives under pressure in a Fast Paced and Dynamic Environment.
• Cultivates a Close Working Relationship with all hotel departments.

Requirements of Housekeeping Manager

The requirements of Housekeeping Manager at Five are as under:

• Diploma/Certificate in hospitality management.
• A minimum of 5+ years of Managerial Experience in a Luxury Hotel environment in the UAE.
• Previous experience in Forbes or Leading Quality Assurance (LQA) Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.

Skills & Knowledge Desired

• Computer literacy, with a mastery of Word, Excel, and Outlook.
• An exceptional knowledge of Hotel PMS, specifically Opera is Advantageous.
• Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry Leading Standards.
• ‘FIVE Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• A hands on attitude, fueled by a ‘Can Do’ Spirit.

Assistant Housekeeping Manager, Jumeirah Living Marina Gate