Head of Renewals At IFZA Dubai

Job Duties of Head of Renewals At IFZA

• Lead and manage the team of operations and consultant personnel to ensure effective execution of license renewals and business retention strategies.
  
• Develop, implement, and oversee license renewal processes, ensuring timely renewals for all businesses within the Free Zone.
• Coordinating with government authorities, resolving issues, and streamlining the renewal procedures.
  
• Formulate and execute strategies to retain existing businesses within the Free Zone. 
  
• Collaborate with other department heads, working closely with sales, finance, property, operations and customer experience.
  
• Establish and maintain strong relationships with B2B and B2C clients.
• Address client concerns, provide solutions, and ensure a high level of client satisfaction.
  
• Stay updated on regulatory changes and ensure that all license renewals are in full compliance with UAE laws and Free Zone regulations.
• Mitigate risks and non compliance issues proactively.
  
• Define and monitor key performance indicators (KPIs) to track the efficiency and success of license renewal and business retention efforts.
• Continuously optimize processes for improved outcomes.
  
• Make informed financial decisions and approvals that strike a balance between the interests of consumers and the organization.
• Manage financial resources efficiently to support license renewal and business retention initiatives while ensuring that the financial aspects align with the strategic objectives of the Free Zone.
  
• Actively participate in management meetings, collaborating with other leaders in the organization to shape proposals and make decisions on behalf of the company.