A Head Nurse will perform his / her duties as per NMC guiding principles and model of care, DHA regulation and other regulatory authorities, accreditation body. This role provides care in a non-judgmental, non-discriminatory manner that is sensitive to the adult or elder patient’s and family’s diversity, preserving their autonomy, dignity and rights. The nurse will provide culturally appropriate patient focused nursing care. The incumbent applies & ensures the international patient safety goals throughout the patient journey and care process. He / She respects patient and applies patient family rights throughout the patient care, with empathy, emotional stability.

Responsibilities of Head Nurse

Standards of care

• To ensure that the highest standard of evidence-based nursing care is delivered to all patients and their families.
• To act as patient advocate, ensuring privacy, dignity and confidentiality are met.
• To monitor and ensure patient satisfaction and be proactive in managing any identified issue.
• To act as a resource of specialist clinical knowledge and information for ICU staff and ensure that all nursing practices are meeting the required standards.
• To promote reflective practice and learning in order to ensure that nursing care is research based, appropriate and responsive to patient needs.
• To document all provision of nursing care on a timely basis and that it accurately reflects the patient experience.
• To work closely with the consultants for the achievement of effective patient management ensuring that individual consultant care protocols are followed.
• To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infection in the department.
• To be responsible for maintaining the safe custody of all medications including Narcotic, controlled and high alert drugs, ensuring that all related policies and procedures are strictly followed.
• To regularly review and update all policies, procedures, guidelines and work instructions that relate to the department.
• To participate in the setting of standards and agree clinical audit topics with the Director of nursing services, ensuring that the identified audits take place with any actions implemented.
• To organize any necessary admission, transfer in and out of the facilitates in consultation with medical staff.
• To discuss and promote innovations that will improve patient care with the administrator.

Professional

• To complete and maintain the competency portfolio within the allocated time frames and ensure that all other clinical training requirements are fulfilled according to local requirements and the department training calendar.
• To successfully complete the Immediate Life Support course on an annual basis.
• To maintain personal continuing professional development (CPD), to comply with DHA requirements.
• Attend all mandatory training within the required time frames.
• To maintain current awareness regarding developments in nursing and in the critical care service.
• To attend Hospital meetings and functions, as required.

Managerial

• To manage a smooth, efficient work flow in ICU, consistently meeting the high standards.
• To comply with all aspects of the quality and patient safety ensure the department meets the requirements of the accrediting body and regulatory body.
• To identify and discuss with the Director of nursing services, supervisor any potential areas for developing the service or for maximizing financial opportunities.
• To take a lead with implementing any new service development or initiative.
• Ensure adherence to Customer Care standards.
• To investigate incidents, accidents, concerns, near-misses, non-conformities and complaints pertaining to ICU, ensuring the collection of reporting within agreed deadlines.
• To ensure with that all objectives and any actions identified for the department are agreed with the Director of nursing services, supervisor and documented, implemented and reviewed on a timely basis.
• To be responsible for the ordering of all supplies.

Financial

• To effectively manage the service and work closely with the Director of nursing services in order to meet or exceed the financial targets for the department.
• To ensure that stock levels are adequate and in control.
• To identify all revenue and highlight and discuss any economies.
• To be involved in the preparation of unit budget and be conversant with the monthly departmental performance reviews.

Staff Management

• To exercise fair and firm leadership, establishing and maintaining high morale in the department.
• To monitor the level and standard of work produced by the staff and guide, to coach and advise them as appropriate.
• To facilitate the professional development of all department staff to ensure that they are competent to provide the service required currently and for the future.
• To identify the training needs for departmental staff, meeting and documenting mandatory training requirements.
• To maintain sound working relationships with all consultants and other hospital staff.
• To ensure that staff are complying with all policies that are relevant to their role and area of working.
• To produce staff duty rotas to meet the demands of the department at all times.
• To participate in the recruitment process ensuring that all new staff receive an appropriate and completed induction to the hospital and department.
• To ensure that all staff participate in appraisal reviews as per policy.
• The head nurse will be responsible, with support from the Nursing and HR Managers, for all staff issues within the department pertaining to sickness, conduct and performance management.
• To ensure that regular staff meetings take place and circulate the minutes as per terms of reference.
• To be responsible for Duty schedule and appraisal for Ward Clerk.
• To be responsible for Duty schedule and appraisal for Ward Attendants

Health and Safety

• To ensure compliance throughout the department with health and safety requirements and that appropriate policies and procedures are in place.
• To ensure the safety of all members of staff, visitors and patients.
• Report all near-misses or non-compliances and take appropriate actions.
• To undertake risk assessments as necessary and participate in Health & Safety audits.

Education & Experience

Following are the prerequisites for the role of Head Nurse at NMC Healthcare:

• Masters in Nursing /Bachelor of Science in nursing / Diploma in nursing.
• Current license from home country, DHA license to practice in Dubai.
• Minimum 2 years of experience, in the relevant area.
• BLS provider, ACLS provider, PALS preferable.

Job Skills

• Spoken Arabic language preferable.
• Nurse Supervisor should have expert management, administration and planning skills ability to manage and evaluate nursing staff.
• Strong written, verbal and interpersonal communication skills.
• Proficiency in mufti-tasking and handling stressful situations.
• Talent for negotiation and collaboration.
• Good supervisory and delegation skills in order to lead and direct nursing staff.
• A wide degree of creativity and latitude.
• Ability to assist the nurses and manage the team properly by motivating the employees to work.

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