Head Hostess, Jumeirah At Saadiyat Island Resort Abu Dhabi

Jumeirah At Saadiyat Island Resort presently has a job opening for eligible candidate for the position of a Head Hostess in Abu Dhabi, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world. From the iconic hotel and time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

A Word About Jumeirah At Saadiyat Island Resort

Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. The luxury beachfront resort is home to seven world class restaurants and bars, three swimming pools and the award winning SPA. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE.

Job Purpose of A Head Hostess

The job purpose of a Head Hostess is to oversee and manage the hosting and guest service operations within a hospitality establishment.

Duties of A Head Hostess

• To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
• To open the restaurant for business at the prescribed time each shift.
• To assist with training, supervising and discipline all outlet colleagues.
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
• To pick up the daily menus and insert them properly in their covers.
• To inspect every menu and list to ensure their immaculate condition and appearance.
• To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
• To assign seating taking into account service standards.
• To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• To maintain a station chart and cover count for the restaurant.
• To be fully capable of working with open table system
• To ensure each guest receives the highest quality of service.

What You’ll Do More?

• To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• To handle guests without reservations or those waiting for others to join them.
• To observe daily conditions of all physical facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime.
• To communicate with other departments to ensure a supporting team of professionals.
• To handle lost and found items.
• To seat reservations promptly at a table pre-set for the number in the party.
• To check guest’s coats or packages when necessary.
• To address guests by name whenever possible.
• To address guest dissatisfaction immediately and inform the manager of the action taken.
• To answer telephones according to JI standards and take reservations or provide information regarding the restaurant or any other hotel service.
• To anticipate the needs of guests while scanning the room constantly.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management.
• To identify potential problems and ask for assistance before breakdown occurs.
• To provide lateral service within the hotel whenever needed.
• Must be able to perform any other duties as may reasonably be requested by the management.

Who Can Apply?

Qualification

• High School Diploma.

Experience

• A total of 4-5 years Food and Beverage experience.
• Experience in similar positions in the Middle East
• Demonstrated experience working in a high-volume, high-pressure environment.
• Experience working in the hospitality or other customer service-related industry.

About the Benefits

• An attractive tax free salary.
• Generous F&B benefits.
• Reduced hotel rates across the globe.
• Excellent leave and health care package.
• Flights home, life insurance and other employee benefits.

Team Leader Banqueting, Jumeirah Group Dubai UAE